Bedienungsanleitung HP OfficeJet Pro 8026 (Seite 165 von 205) (Englisch)

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● If your telephone system is not using a standard dial tone, such as some private branch exchange (PBX)

systems, this might cause the test to fail. This does not cause a problem sending or receiving faxes. Try

sending or receiving a test fax.

● Check to make sure the country/region setting is set appropriately for your country/region. If the

country/region setting is not set or is set incorrectly, the test might fail and you might have problems

sending and receiving faxes.

● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check

if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do

not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the

printer to an analog phone line and try sending or receiving a fax.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing. If the Dial Tone Detection test continues to fail, contact your telephone company and have them

check the phone line.

The "Fax Line Condition" test failed

● Make sure you connect the printer to an analog phone line or you cannot send or receive faxes. To check

if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If you do

not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the

printer to an analog phone line and try sending or receiving a fax.

● Check the connection between the telephone wall jack and the printer to make sure the phone cord is

secure.

● Connect one end of the phone cord to your telephone wall jack, then connect the other end to the port

labeled

on the back of the printer.

● Other equipment, which uses the same phone line as the printer, might be causing the test to fail. To nd

out if other equipment is causing a problem, disconnect everything from the phone line, and then run

the test again.

– If the Fax Line Condition Test passes without the other equipment, then one or more pieces of the

equipment is causing problems; try adding them back one at a time and rerunning the test each

time, until you identify which piece of equipment is causing the problem.

– If the Fax Line Condition Test fails without the other equipment, connect the printer to a working

phone line and continue reviewing the troubleshooting information in this section.

● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing. If the Fax Line Condition test continues to fail and you experience problems faxing, contact your

telephone company and have them check the phone line.

Troubleshoot fax problems

What kind of fax problem are you having?

●

The display always shows Phone O Hook

●

The printer is having problems sending and receiving faxes

●

The printer cannot receive faxes, but can send faxes

ENWW Get help in this guide 159

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