Print quality troubleshooting.....................................................................................................53
Solve paper-feed problems......................................................................................................57
Solve problems using HP ePrint and HP websites...................................................................59
Solve problems using HP ePrint.........................................................................................59
Solve problems using HP websites....................................................................................60
Solve Ethernet network problems.............................................................................................60
General network troubleshooting........................................................................................60
Solve wireless problems...........................................................................................................60
Basic wireless troubleshooting...........................................................................................61
Advanced wireless troubleshooting....................................................................................62
Step 1: Make sure your computer is connected to your network..................................62
Step 2: Make sure that the printer is connected to your network.................................63
Step 3: Check to see if the firewall software is blocking communication......................64
Step 4: Make sure the printer is online and ready........................................................65
Step 5: Make sure the wireless version of the printer is set as the default printer
driver (Windows only)...................................................................................................65
Step 6: Make sure your computer is not connected to your network over a Virtual
Private Network (VPN)..................................................................................................66
After resolving the problems ..............................................................................................66
Configure your firewall software to work with the printer..........................................................67
Solve printer management problems........................................................................................68
Embedded web server cannot be opened..........................................................................68
Troubleshoot installation issues...............................................................................................69
Hardware installation suggestions......................................................................................69
HP software installation suggestions..................................................................................70
Solve network problems.....................................................................................................70
Understand the printer status report.........................................................................................71
Understand the network configuration page.............................................................................73
Printhead maintenance.............................................................................................................75
Clean the printhead............................................................................................................75
Align the printhead..............................................................................................................76
Remove and reinstall the printhead....................................................................................76
Clear jams.................................................................................................................................78
Clear paper jams................................................................................................................78
Avoid paper jams................................................................................................................80
Control panel lights reference...................................................................................................81
A Technical information
Warranty information................................................................................................................89
Hewlett-Packard limited warranty statement......................................................................90
Ink cartridge warranty information......................................................................................91
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