Bedienungsanleitung HP OfficeJet Pro 8718 (Seite 132 von 171) (Englisch)

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● Tests the status of your phone line connection

● Checks for an active phone line

To test fax setup via the printer control panel

1. Set up the printer for faxing according to your particular home or oice setup instructions.

2. Make sure the cartridges are installed and that full-size paper is loaded in the input tray before starting

the test.

3. On the Fax screen, ick to the right and touch Setup , touch Setup Wizard, and then follow the onscreen

instructions.

The printer displays the status of the test on the display and prints a report.

4. Review the report.

● If the fax test failed, review the solutions below.

● If the fax test passed and you are still having problems faxing, verify that the fax settings listed in

the report are correct. You can also use HP's online troubleshooting wizard.

What to do if the fax test failed

If you ran a fax test and the test failed, review the report for basic information about the error. For more

detailed information, check the report to see which part of the test failed, and then review the appropriate

topic in this section for solutions to try.

The "Fax Hardware Test" failed

● Turn the printer o by pressing (the Power button) located on the front left side of the printer and

then unplug the power cord from the back of the printer. After a few seconds, plug the power cord in

again, and then turn the power on. Run the test again. If the test fails again, continue reviewing the

troubleshooting information in this section.

● Try to send or receive a test fax. If you can send or receive a fax successfully, there might not be

a problem.

● If you are running the test from the Fax Setup Wizard (Windows) or HP Utility (OS X), make sure the

printer is not busy completing another task, such as receiving a fax or making a copy. Check the display

for a message indicating that the printer is busy. If it is busy, wait until it is nished and in the idle state

before running the test.

● If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that

plugs into a telephone wall jack.) Try removing the splitter and connecting the printer directly to the

telephone wall jack.

After you resolve any problems found, run the fax test again to make sure it passes and the printer is ready

for faxing. If the Fax Hardware Test continues to fail and you experience problems faxing, contact HP

support. Go to www.support.hp.com . This website provides information and utilities that can help you correct

many common printer problems. If prompted, select your country/region, and then click All HP Contacts for

information on calling for technical support.

122 Chapter 10 Solve a problem ENWW

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