Clear jams .......................................................................................................................................... 70
Jam locations .................................................................................................................. 70
Clear jams in Tray 1 (multipurpose tray) ........................................................................ 70
Clear jams in Tray 2 ......................................................................................................... 71
Clear jams in the left door ............................................................................................... 72
Clear jams in the output bin ............................................................................................ 72
Clear jams in the duplexer .............................................................................................. 73
Cartridge issues ................................................................................................................................................... 74
Relled or remanufactured cartridges ............................................................................................. 74
Interpret control panel messages for cartridges .............................................................................. 75
Cartridge Depleted .......................................................................................................... 75
Cartridge Low .................................................................................................................. 75
Cartridge Very Low .......................................................................................................... 75
Counterfeit or used [color] cartridge installed ............................................................... 75
Do not use SETUP cartridges .......................................................................................... 75
Genuine HP cartridge installed ....................................................................................... 75
Incompatible [color] ........................................................................................................ 76
Incompatible cartridges .................................................................................................. 76
Install [color] cartridge ................................................................................................... 76
Non-HP cartridges installed ........................................................................................... 76
Printer Failure ................................................................................................................. 77
Problem with Print System ............................................................................................. 77
Problem with Printer Preparation .................................................................................. 77
Problem with SETUP cartridges ...................................................................................... 77
Use SETUP cartridges ..................................................................................................... 77
Used [color] installed ...................................................................................................... 78
Printing issues ..................................................................................................................................................... 78
The product does not print ............................................................................................................... 78
The product prints slowly .................................................................................................................. 79
Improve print quality ......................................................................................................................... 79
Check for genuine HP cartridges .................................................................................... 79
Use paper that meets HP specications ......................................................................... 79
Use the correct paper type setting in the printer driver ................................................ 80
Change the paper type and size setting (Windows) .................................... 80
Change the paper type and size setting (OS X) ............................................ 80
Use the printer driver that best meets your printing needs .......................................... 80
Align the printhead ......................................................................................................... 81
Print a print-quality report ............................................................................................. 81
Connectivity issues .............................................................................................................................................. 81
Solve USB direct-connect problems .................................................................................................. 81
Solve network problems ................................................................................................................... 82
ENWW vii
