Bedienungsanleitung HP PageWide Enterprise Color MFP 586 serie (Seite 243 von 250) (Englisch)

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Solve fax problems

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Checklist for solving fax problems

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General fax problems

Checklist for solving fax problems

Use the following checklist to help identify the cause of any fax-related problems you encounter:

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Are you using the fax cable supplied with the fax accessory? This fax accessory has been tested with

the supplied fax cable to meet RJ11 and functional

specications. Do not substitute another fax cable;

the analog-fax accessory requires an analog-fax cable. It also requires an analog phone connection.

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Is the fax/phone line connector seated in the outlet on the fax accessory? Make sure that the phone

jack is correctly seated in the outlet. Insert the connector into the outlet until it "clicks."

NOTE: Verify that the phone jack is connected to the fax port rather than to the network port. The

ports are similar.

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Is the phone wall jack working properly? Verify that a dial tone exists by attaching a phone to the wall

jack. Can you hear a dial tone, and can you make or receive a phone call?

What type of phone line are you using?

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Dedicated line: A standard analog fax/phone line assigned to receive or send faxes.

NOTE: The phone line should be for printer fax use only and not shared with other types of telephone

devices. Examples include alarm systems that use the phone line for notications to a monitoring

company.

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PBX system: A business-environment phone system. Standard home phones and the fax accessory use

an analog phone signal. Some PBX systems are digital and might not be compatible with the fax

accessory. You might need an interfacing Analog Telephone Adapter (ATA) to connect the fax machine to

digital PBX systems.

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Roll-over lines: A phone system feature where a new call "rolls over" to the next available line when the

rst incoming line is busy. Try attaching the printer to the rst incoming phone line. The fax accessory

answers the phone after it rings the number of times set in the rings-to-answer setting.

Are you using a surge-protection device?

A surge-protection device can be used between the wall jack and the fax accessory to protect the fax

accessory against electrical power passed through the phone lines. These devices can cause some fax

communication problems by degrading the quality of the phone signal. If you are having problems sending or

receiving faxes and are using one of these devices, connect the printer directly to the phone jack on the wall

to determine whether the problem is with the surge-protection device.

Are you using a phone company voice-messaging service or an answering machine?

If the rings-to-answer setting for the messaging service is lower than the rings-to-answer setting for the fax

accessory, the messaging service answers the call, and the fax accessory cannot receive faxes. If the rings-to-

answer setting for the fax accessory is lower than that of the messaging service, the fax accessory answers

all calls.

ENWW Solve fax problems 229

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HP PageWide Enterprise Color MFP 586 serie Seite 243

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