Bedienungsanleitung HP PageWide Pro 452 (Seite 86 von 113) (Englisch)

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d. Click your product.

e. Click Update IP Address to open a utility that reports the known (“previous”) IP address for

the product and allows you to change the IP address, if necessary.

6. Make sure that your computer is working correctly. If necessary, restart your computer.

The wireless product loses communication when connected to a VPN

●

Typically, you cannot connect to a VPN and other networks at the same time.

The network does not appear in the wireless networks list

●

Make sure the wireless router is turned on and has power.

●

The network might be hidden. However, you can still connect to a hidden network.

The wireless network is not functioning

1. To verify if the network has lost communication, try connecting other devices to the network.

2. Test network communication by pinging the network.

a. Open a command-line prompt on your computer. For Windows, click Start , click Run, and then

type cmd.

b. Type ping followed by the service set identier (SSID) for your network.

c. If the window displays round-trip times, the network is working.

3. To make sure that the router or product connects to the same network that your computer connects to,

print the Network Conguration Page. For instructions, see Information pages.

Product software issues (Windows)

Problem Solution

A printer driver for the

product is not visible in the

Printer folder

●

Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the system tray, right-

click the icon, and select Close or Disable.

●

Try plugging the USB cable into a dierent USB port on the computer.

An error message was

displayed during the

software installation

●

Reinstall the product software.

NOTE: Close any applications that are running. To close an application that has an icon in the task bar, right-

click the icon, and select Close or Disable.

●

Check the amount of free space on the drive where you are installing the product software. If necessary, free up

as much space as you can, and reinstall the product software.

●

If necessary, run the Disk Defragmenter, and reinstall the product software.

The product is in Ready

mode, but nothing prints

●

Print a conguration page from the control panel, and verify the product functionality.

●

Verify that all of the cables are correctly seated and within specications. This includes the USB and power

cables. Try a new cable.

●

Verify the IP Address on the Conguration Page matches the IP address for the software port. Use one of the

following procedures:

—

Windows XP, Windows Server 2003, Windows Server 2008, and Windows Vista, installed without using

the fully featured installer (such as Add Printer Wizard in Windows):

76 Chapter 7 Solve problems ENWW

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HP PageWide Pro 452 Seite 86

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