Bedienungsanleitung HP Photosmart 2700 series (Seite 188 von 241) (Englisch)

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If you used the 4-wire phone cord, disconnect it, find the supplied 2-wire cord,

and then connect the 2-wire cord to the port labeled "1-LINE" on the back of

your HP all-in-one. For more information on connecting this phone cord and

setting up your HP all-in-one for faxing, see Fax setup.

If the supplied phone cord is not long enough, you can extend it. For

information see The phone cord that came with my HP all-in-one is not long

enough.

● Try connecting a working phone and phone cord to the telephone wall jack

that you are using for the HP all-in-one and check for a dial tone. If you do not

hear a dial tone, contact your telephone company and have them check the

line.

● Other equipment, which uses the same phone line as the HP all-in-one, might

be in use. For example, you cannot use your HP all-in-one for faxing if an

extension phone is off hook, or if you are using your PC modem to send an e-

mail or access the Internet.

● The phone line connection might be noisy. Phone lines with poor sound quality

(noise) can cause faxing problems. Check the sound quality of the phone line

by plugging a phone into the telephone wall jack and listening for static or

other noise. If you hear noise, turn Error Correction Mode (ECM) off and try

faxing again. For information, see Use error correction mode. If the problem

persists, contact your telephone company.

● If you are using a digital subscriber line (DSL) service, make sure that you

have a DSL filter connected or you will not be able to fax successfully. The

DSL filter removes the digital signal and allows your HP all-in-one to

communicate properly with the phone line. Obtain a DSL filter from your DSL

provider. If you already have a DSL filter, make sure it is connected correctly.

For information, see Case B: Set up your HP all-in-one with DSL.

● Make sure your HP all-in-one is not connected to a telephone wall jack that is

set up for digital phones. To check if your phone line is digital, connect a

regular analog phone to the line and listen for a dial tone. If you do not hear a

normal sounding dial tone, it might be a phone line set up for digital phones.

● If you are using either a private branch exchange (PBX) or an integrated

services digital network (ISDN) converter/terminal adapter, make sure the

HP all-in-one is connected to the port that is designated for fax and phone

use. Also, make sure that the terminal adapter is set to the correct switch type

for your country/region, if possible.

Note that some ISDN systems allow you to configure the ports for specific

phone equipment. For example, you might have assigned one port for

telephone and Group 3 fax and another port for multiple purposes. If you

continue to have problems when connected to the fax/phone port, try using the

port designated for multiple purposes; it might be labeled "multi-combi" or

User Guide 185

Troubleshooting information

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HP Photosmart 2700 series Seite 188

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