6-Troubleshooting and support 55
If you think your HP product might need service, call
HP Customer Support, which can help determine if service is
required. Or, visit www.hp.com/cpso-support/guide/psd/
www.hp.com/cpso-support/guide/psd/www.hp.com/cpso-support/guide/psd/
www.hp.com/cpso-support/guide/psd/
repairhelp.html
repairhelp.htmlrepairhelp.html
repairhelp.html for the nearest sales and service office.
After the first year
Call (1) (208) 323-2551.
A fee of $25.00 per call (U.S.) will be charged to your credit
card. Charges begin only when you connect with a support
technician.
Upgraded warranty options
You can select one of the following upgraded warranty options
(available in the U.S. only):
z Standard Next Day Exchange
z Accidental Damage Protection with Next Day Exchange
Upgrade your standard factory warranty to three years with
the HP SupportPack. Service coverage begins on product
purchase date and the pack must be purchased within the first
180 days of product purchase. HP will determine the hardware
service offering based upon the outcome of system self-test
programs run by the customer through the initial call to the HP
Customer Care Center. If during your technical support call it is
determined that your product needs replacement, HP will ship
you this replacement product next business day free of charge.
Optional Accidental Damage Protection is also available. This
warranty upgrade protects against accidental breakage such
as spills, drops, or falls. Both of these warranty upgrades offer
maximized uptime and productivity, the convenience of door-
to-door pickup with delivery, packaging and freight prepaid by
HP.
