Bedienungsanleitung HP Pre 3 (Seite 191 von 234) (Englisch)

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Chapter 14 : Troubleshooting 191

Having trouble logging in to your HP webOS Account?

Remember, to log in to your HP webOS Account, you must enter the same

email address and password you used to create the account.

If you verified your account when you created it, do this:

1 On your computer, go to hpwebos.com/account, select your

smartphone and your wireless service provider and then click

Manage HP webOS Account.

2 Click Forgot password?

3 Enter the email address you used to create your HP webOS Account

and click Next. Enter the answer to your security question and click

Next.Enter your new password twice.(Optional) Click Change

Security Question, select a security question and enter your

answer.Click Reset Password.

If you never verified your account or didn't create a security question, the

process is a little different. Do this:

1 On your computer, go to hpwebos.com/support, select your

smartphone and your wireless service provider and then click

Manage HP webOS Account.

2 Click Forgot password?

3 Enter the email address you used to create your HP webOS Account

and click Next.

4 Type the text you see in the white box and click Send Email.

5 Open your email program on your computer, and open the email

with the subject How to reset your security information.

6 Click the link in the email.

7 Enter your new password twice.(Optional) Click Change Security

Question, select a security question and enter your answer.Click

Reset Password.

If that doesn't work, or if you can't remember your security question and

answer, get help on gaining access to your account by doing the

following: Go to hpwebos.com/support. Select your smartphone and

wireless service provider and click Support Services. Select one of the

support options.

Battery

The battery drains quickly

If the battery seems to drain quickly from normal use, see Maximising

battery life for tips on improving battery life.

If you still experience problems and you frequently leave the Wi-Fi feature

on even when you are not using the smartphone, change the sleep setting

for Wi-Fi. See Put Wi-Fi to sleep when the screen is off for instructions.

The battery doesn't charge or doesn't hold a charge

If you are trying to charge the battery using the USB cable, try these steps

in sequence:

• Make sure you are using the USB cable and AC charger that came with

your HP Pre

or a compatible cable or charger approved by HP.

• Make sure the small end of the cable is securely connected to the

charger/microUSB connector on your smartphone. Make sure the other

end is securely connected to the AC charger or to a USB port on your

computer.

TIP After you create your HP webOS Account, you get an email at the address

you used to create the account. Click the link in the email message to verify your

account.

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