Determining the BIOS version ........................................................................................ 64
Downloading a BIOS update ........................................................................................... 64
Using MultiBoot ................................................................................................................................................... 65
About the boot device order ............................................................................................................. 65
Choosing MultiBoot preferences ...................................................................................................... 65
Setting a new boot order in Computer Setup ................................................................. 66
Dynamically choosing a boot device using the f9 prompt ............................................. 66
Setting a MultiBoot Express prompt .............................................................................. 66
Entering MultiBoot Express preferences ....................................................................... 67
Using HP PC Hardware Diagnostics (UEFI) .......................................................................................................... 67
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................. 68
13 Support ..................................................................................................................................................... 69
Contacting support .............................................................................................................................................. 69
Labels ................................................................................................................................................................... 70
14 Specifications ........................................................................................................................................... 71
Input power .......................................................................................................................................................... 71
Operating environment ....................................................................................................................................... 71
Appendix A Traveling with the computer .......................................................................................................... 72
Appendix B Troubleshooting ........................................................................................................................... 73
Troubleshooting resources ................................................................................................................................. 73
Resolving issues .................................................................................................................................................. 73
The computer is unable to start up .................................................................................................. 73
The computer screen is blank ........................................................................................................... 73
Software is functioning abnormally ................................................................................................. 74
The computer is on but not responding ........................................................................................... 74
The computer is unusually warm ..................................................................................................... 74
An external device is not working ..................................................................................................... 74
The wireless network connection is not working ............................................................................. 75
A disc does not play ........................................................................................................................... 75
A movie is not visible on an external display .................................................................................... 75
The process of burning a disc does not begin, or it stops before completion ................................. 76
Appendix C Electrostatic discharge .................................................................................................................. 77
Index ............................................................................................................................................................. 78
ix
