● Help desk and problem resolution
◦ Management of help desk tickets
◦
Remote troubleshooting
◦
Remote problem resolution
◦
Client disaster recovery
● Software and operations management
◦ Ongoing client management
◦ HP system software deployment
◦
Application self-healing (the ability to identify and repair certain application problems)
Altiris Solutions software provides easy-to-use software distribution capabilities. HP Client Manager
for Altiris enables communication with the Altiris Solutions software, which can be used to complete
new hardware deployment or personality migration to a new operating system using easy-to-follow
wizards. HP Client Manager for Altiris is available for download from the HP Web site.
When Altiris Solutions software is used in conjunction with HP System Software Manager or HP
Client Manager for Altiris, administrators can also update the system BIOS and device driver software
from a central console.
84 Chapter 11 Management
