3
Customer support
This section contains support information, including phone numbers and website
information.
Accessibility website options
Customers with disabilities can get help by visiting www.hp.com/accessibility.
HP website
Visit www.hp.com to:
● Learn tips for scanning more effectively and creatively.
● Access HP Scanjet driver updates and software.
● Register your product.
● Subscribe to newsletters, driver and software updates, and support alerts.
● Purchase accessories.
Support process
The HP support process works most effectively if you perform the following steps
in the order specified:
1 Review the electronic help for the software and scanner, including the
troubleshooting section.
2
Access the HP Customer Support Website for support. If you have access to
the Internet, you can obtain a wide range of information about your scanner.
Visit the HP website for product help, drivers, and software updates at www.
hp.com/support. The HP Customer Support Website is available in the
following languages: Dutch, English, French, German, Italian, Portuguese,
Spanish, Swedish, Traditional Chinese, Simplified Chinese, Japanese,
Korean. (Danish, Finnish, and Norwegian support information is available in
English only.)
3 Access HP e-support. If you have access to the Internet, connect with HP via
e-mail by going to www.hp.com/support. You will receive a personal reply from
an HP Customer Support technician. E-mail support is available in the
languages listed at that website.
4 Contact your local HP dealer. If your scanner has a hardware failure, take it to
your local HP dealer for a solution. Service is free during your scanner’s
limited warranty period. After the warranty period, the dealer will quote a
service charge.
– Contact the HP Customer Support Center for support by phone. Please
consult the following website to check the details and conditions of phone
support in your country/region: www.hp.com/support. As a part of HP’s
continuing efforts to improve phone support information services, we
advise you to check the HP website on a regular basis for new
information regarding service features and delivery. If you cannot solve
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