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Scanner error messages
The scanner LCD panel displays error messages under certain error conditions. For help responding
to an error message, see the appropriate topic:
● Error 01
● Error 02
● Error 03
● Error 04
● Error 05
● Error 06
● Error 07
● Error 08
● Error 09
● Error 10
● Error 16
● Error 17
● Error 19
Error 01
Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing
one of the front panel buttons. If the message is still displayed, contact HP Support. For more
information, see Contact HP Support.
Error 02
Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing
one of the front panel buttons. If the message is still displayed, contact HP Support. For more
information, see Contact HP Support.
Error 03
Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing
one of the front panel buttons. If the message is still displayed, contact HP Support. For more
information, see Contact HP Support.
Error 04
Follow these steps to resolve the error:
1. Check the USB connection between the scanner and the computer. For more help, see Check
the cables.
2. Verify that the scanner is correctly enumerated on the host. If not, try uninstalling and then
reinstalling the software. For more information, see the printed Setup and Support Guide that
came with the scanner.
3. If the problem persists, contact HP Support. For more information, see Contact HP Support.
Error 05
Press the Power Save button to turn the scanner off, and then turn the scanner on again by pressing
one of the front panel buttons. If the message is still displayed, contact HP Support. For more
information, see Contact HP Support.
62 HP Scanjet 8300 series
