Scanner initialization or hardware problems.............................................................................26
Check the USB connection.................................................................................................27
Check that the scanner has power.....................................................................................27
Reset the scanner..............................................................................................................27
Scanner has stopped working correctly..............................................................................28
Scanner operation problems....................................................................................................28
Scanner will not turn on......................................................................................................29
Scanner lamp stays on.......................................................................................................29
Scanner does not scan right away.....................................................................................29
Scanner scans only one side of a two-sided page.............................................................29
Scanned pages are missing at the scan destination..........................................................29
Scanned image is fuzzy......................................................................................................30
Scanned pages are out of order at the scan destination....................................................30
Optimize scanning and task speeds...................................................................................30
The scan is completely black or completely white..............................................................31
Scanned images are not straight........................................................................................31
Vertical white stripes appear on the printed page..............................................................31
Scan files are too large.......................................................................................................31
Scanner buttons are not working correctly...............................................................................32
Scanner paper path problems .................................................................................................32
Paper jamming, skewing, misfeeds, or multiple-page feeds..............................................32
Scanning fragile originals ..................................................................................................33
Paper does not feed from the scanner...............................................................................33
Originals are curling up in the scanner output tray.............................................................33
The bottom of the scanned image is cut off........................................................................33
The scanned images have streaks or scratches................................................................34
An item loaded in the scanner jams repeatedly..................................................................34
Clear jams from the scanner paper path............................................................................34
Contact HP Support..................................................................................................................35
6 Product accessibility and support
LCD Reader..............................................................................................................................36
Control of the scanner buttons.................................................................................................36
Getting assistance....................................................................................................................37
Index..............................................................................................................................................38
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