Chapter 15 : Troubleshooting 181
• Sometimes an attachment to an email may prevent the email from being
sent. The reason may be related to the account, an account setting, or
the file. To determine whether this is the case, try sending the email
without the attachment, or try sending the email from a different email
account. If a different account works, check the settings of the problem
account. If sending the email without the attachment works, also check
the account settings, and try sending the email with another file, in case
the first file was damaged.
Messaging
I can’t send or receive text messages
• To use text messaging on your device, you must be connected to a
compatible HP webOS smartphone (see Use your HP TouchPad with a
connected HP webOS smartphone).
• If possible, contact the recipient of the message, and make sure the
receiving device can handle the type of message you’re sending.
• If a message arrives but does not display a notification, make sure
message notifications are turned on (see Customize messaging
notifications).
I can’t send or receive multimedia messages
You can’t send or receive multimedia messages on your HP TouchPad. If
you receive a multimedia message on a connected webOS smartphone, a
notification appears on your HP TouchPad. You must view the message on
the smartphone, however.
I can’t set up an instant messaging (IM) account
• To set up an IM account on your device, you must already have the IM
account established online. If you don’t, first set up the account online.
• If you are logged into the account from another location, log out from
that location and try setting up the account on your device again.
• If you are trying to set up a Yahoo! IM account, note that you can have
only one Yahoo! IM account on your device at a time. If you already
have a Yahoo IM! account on your device, you must remove it before
you can set up a different one (see Use the Accounts application to edit
or delete an online account).
• Make sure your device is connected to a Wi-Fi network (see Icons in the
title bar).
• Verify you have an Internet connection by going to a website (see Go to
a website or Search the web).
• Make sure the account you want to set up is supported. See Set up an
instant messaging (IM) account for information. If the account you want
is not listed, or is not available in HP webOS App Catalog when you
tap Find More, the account is not available at this time. Be sure to check
back—your webOS device periodically adds support for new account
types.
I can’t send or receive instant messages
• Make sure your device is connected to a Wi-Fi network (see Icons in the
title bar).
• Make sure your instant messaging (IM) account is properly set up (see
Set up an instant messaging (IM) account).
• Make sure you are logged into your IM account (see Sign in to an IM
account).
• If a message arrives but does not display a notification, make sure
message notifications are turned on (see Customize messaging
notifications).
• Restart your device (see Restart your device).
Wi-Fi
I can’t make a Wi-Fi connection from my home network
• Turn off Wi-Fi, and then turn it on again (see Turn Wi-Fi on/off).
