188 Chapter 15 : Troubleshooting
Beta apps. Beta apps are prerelease versions of applications that are in
the final stages of development. Beta apps are usually delivered to the
device via links and are downloaded and installed using App Catalog on
the device. The app details page for a beta app appears with a green
background and displays a banner that says BETA APP. Beta apps cannot
be found in App Catalog; they may, however, appear in Software
Manager after they are installed.
Homebrew or preware. Homebrew or preware applications are
applications that are developed outside the webOS developer network.
HP cannot assist with finding, purchasing, downloading, installing,
updating, or removing these applications. See I want to install an app on
my device from a source other than HP webOS App Catalog for more
information about homebrew apps.
If you can’t find an application using App Catalog, try the following
steps.
• Make sure your device is connected to a Wi-Fi network (see Icons in the
title bar).
• Close HP App Catalog, reopen HP App Catalog, and then try the
search again.
• On a computer, go to precentral.net. On precentral.net, do the
following:
• Click the apps link at the top of the page and select App Gallery.
• Under App Catalog Apps, enter the name of the application, and
click Search.
• Under Web Dist Apps, enter the app name and click Search.
• Under Beta apps, enter the app name and click Search.
• If you find the app, click the link Download Now - webOS Link
below the application image. When prompted, enter your mobile
phone number. Click Send to my phone. HP sends a text message
to your device with a link to the application in App Catalog. After
the text message arrives, tap the link.
• Go to the app developer’s website and confirm the app name
(including spelling) and that the app is available for webOS.
• If the app is not available for webOS, contact the developer to
find out if a webOS version will be available soon.
• If the app name you used in previous searches was not correct, go
to precentral.net and repeat the steps with the correct name and
spelling. If the app still doesn’t appear, the app is not currently
available for your device through the webOS distribution
channels. There are several reasons why this may occur. For
example, the app may not be compatible with your device model,
the app may not be supported in your region, or the app may be
a homebrew app. .
• Try looking for another app that provides similar features.
I am having trouble purchasing an app
• If you see a charge of exactly $1.00, the $1.00 charge has been
applied by the online retailer as a credit validation charge. This is a
temporary charge that should be removed shortly. If the charge is not
removed after 24 hours, get help by doing the following: Go to
hpwebos.com/support. Select your device and click Support Services.
Select one of the support options.
• If you have been charged multiple times for the same app, you must
provide proof to HP. If the charge is not removed after 24 hours, get
help by doing the following: Go to hpwebos.com/support. Select your
device and click Support Services. Select one of the support options.
• If App Catalog requests that you enter your billing information after you
already entered it, this means that HP reset your account due to billing
address inconsistencies. Re-enter your billing address in App Catalog
(see Update or delete a billing account).
• If you receive an alert that says “Card Validation” (credit card number
and card type do not match), this means that the credit card number is
valid, but does not match the credit card type. Verify and correct your
card information (see Update or delete a billing account).
• If you receive an alert that says “Card Validation” (country and credit
information are set incorrectly), this means that the credit card number
is not valid for the country in which your device was activated. Verify
and correct your credit card information (see Update or delete a billing
account).
