Bedienungsanleitung Huawei B311 (Seite 8 von 13) (Englisch)

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FAQs

How do I restore factory settings?

When the router is turned on, press the Reset button for approximately 3 seconds using a pointed object until

the Power indicator starts to blink. Restoring factory settings will restore the settings to the default. You can

recongure them after the router is restored.

What should I do if I forgot the Wi-Fi password or the login password for the web-

based management page?

Restore the router to its factory settings and then use the default Wi-Fi password and login password to try

again.

What should I do if the

indicator is red or an Internet connection cannot be

established?

1 Check if the SIM card is inserted. Refer to the Getting Started section for the right size of SIM card and the

right way to insert it into the slot.

2 If the issue persists, restore the router to factory settings and try again.

3 Contact your carrier to check if your SIM card is out of service. If it's a new card, check if it has been

activated.

What should I do if the Internet speed is slow?

1 Check the Signal strength indicator on the router. If it shows weak signal , adjust the router's direction or

move it close to a window to improve signal reception.

2 If your device is connected to the router over Wi-Fi, adjust your device's position to receive better signal.

3 Restart the router and your device, and try again.

4 Check if you have reached your data trafc limit for the month. If so, your carrier may limit your Internet

speed.

How can I connect to the router using WPS (Wi-Fi Protected Setup)?

To connect a WPS-enabled device to your router using the WPS button:

1 Press and hold the WPS button on the router for at least 2 seconds and then release, the

indicator starts

to blink.

2 Enable WPS on your device within 2 minutes to connect to the router's Wi-Fi network.

Why can't I access the router's web-based management page?

1 Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.

2 Ensure that your computer is set to obtain an IP address and DNS server address automatically.

3 Restart your browser, or try using another browser.

4 If the problem persists, restore the router to its factory settings.

Why is the content displayed on the web-based management page not up to date?

Depending on your browser's cache, the content for your device on the web-based management page may

not be up to date. Manually clear your browser's cache (for example, open your browser and choose Internet

Options > General > Browsing history > Delete.) and re-launch the web-based management page.

If you are experiencing any other issues with the router:

1 Restart the router.

2 Restore the router to its factory settings.

3 Contact your carrier.

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