Bedienungsanleitung Humax DTR-T2000 YouView (Seite 25 von 31) (Englisch)

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3. Poor picture:

On Demand –

experiencing buffering,

jittery or frozen picture

If you’re having trouble watching on

demand or catch up, try the following:

a) Check to see if there are any other

household devices connected

to the internet, such as laptops or games

consoles. These can slow your broadband

speed, especially during peak periods.

Disconnecting or reducing these devices’

usage may resolve the issue

b) Check that all your cables, in particular

the ethernet connection from your box

to your router or powerline adapters, are

connected correctly and securely. If not,

reconnect any loose cables, restart your

router and turn the power off and on to

reset the adapters

c) If the problem persists, you may need

to contact your broadband provider or an

engineer. For more details, visit support.

youview.com

4. On Demand:

if a player is missing or

a programme won’t play

a) Press on your remote control, go to

Settings > Network and Internet > Wired

Connection, then select Automatic. This

should enter your broadband settings

automatically. If this does not

happen, restart your router and try again. If

you need to enter values manually, select

Manual. (Your broadband provider can

give you the values)

b) If you did not accept the Terms of Use

at the end of the screen setup, you will not

be able to use the On Demand or Search

features. To change this, go to Settings >

Your Info and Legal > Terms of Use. Select

Accept then press OK. The On Demand and

Search features should now be available

5. Error Messages:

Error messages will appear if a problem with

YouView is detected, for example a weak

or lost TV signal. For more details on error

codes, visit support.youview.com

6. Can’t remember my

PIN number

If you did not change your PIN during

setup, the default is 1234. If you can’t

remember your number, you can reset it

via your security question. Go to Settings >

Parental Controls > Change PIN and enter

the answer.

If you can’t remember your PIN and security

question, you will have to reset the box,

which will delete all your preferences and

recordings.

To reset, go to Settings > Device

Management > Reset YouView+ box. Once

you do so, you will need to go through the

setup again and create a new PIN

7. Using the YouView App

If you are experiencing problems with

setting recordings from the YouView app,

please check you have connected your

mobile device to your YouView+ box. To do

so, go to Settings > Device Management >

Mobile Devices

8. Difﬁculty in entering

postcode

If you encounter any issues entering your

postcode, here’s what to do:

a) Check the postcode has been entered

correctly and that numbers have not been

used instead of letters by mistake or vice-

versa (for example, the numeral 0 instead of

the letter O)

b) Check the spacing is correct and remove

any spaces between letters. Use only one

space between the ﬁrst and second part

of your postcode, for example, AB1 2CD or

AB1C 2DE

c) Don’t use a space after the postcode

You can remove any unnecessary spaces by

pressing the

button on your remote

control

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Humax DTR-T2000 YouView Seite 25

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