Bedienungsanleitung Icom RS-BA1 (Seite 51 von 58) (Englisch)

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TROUBLESHOOTING

The following descriptions are possible causes and solutions for the problem you are experiencing.

If you cannot solve the problem after trying these solutions, please contact your nearest Icom Dealer or Service

Center.

Problem: Cannot access a Server from a Remote station with the Remote Utility

YoucanconguretheServer information in the Server Registration screen (Radio Operation mode ➔ Server List

screen ➔ [Add] or [Properties]).

❍ “CONNECT NG” is displayed under the Server name

Possible cause 1

An incorrect IP address, domain name, computer name* or network name is entered

to request a connection to the Server.

If the Remote Utility cannot get the Base station’s IP address using the domain

name, computer name or network name that you entered, “Cannot resolve the

name” is displayed next to the name.

Solution

Check the Base station’s IP address, domain name, computer name* or network

name.

(pp.12to20,28,26)

w Enter the Base station’s correct IP address, domain name, c

omputer name* or

net-

work name in the Server Address or Network NameeldintheServerRegistra-

tion screen.

*Only When connecting to the network through a PC

Possible cause 2

The control port number is different than that of the Base station.

Solution

Check

the Base station’s control port number*. (p. 19)

w Enter the correct port number in the Control Port (UDP) eldintheSeverRegistra-

tion screen.

* Thedefaultnumberis“50001.”

Possible cause 3

The virtual driver is not installed in the Remote station’s PC.

Solution

Install the virtual driver in the Remote station’s PC.

(See the RS-BA1 Installation Guide q for details.)

❍ “LOGON NG” is displayed under the Server name

Possible cause

The user ID or password is different than that in the Base station’s Remote Utility.

Solution

Check

theRemotestationinformationregisteredintheRemoteUtility.(p.20)

w Enter the correct user ID and password into the User ID and Passwordeldsinthe

Sever Registration screen.

❍ “DISABLED” is displayed under the Server name

Possible cause

The Server is set to “Disable,” to inhibit connecting to it.

Solution

Enable the Server by removing a check mark from the Disable box in the Sever Reg-

istration screen.

“CONNECT NG”

“LOGON NG”

“DISABLED”

The connection

error message

When connecting to the network through a PC:

•IstheRemoteUtilityactivated?

•IstheRemoteUtilityaddedasanexceptionintheFire-

wall?(pp.1to4)

•IsyourRemotestationinformationregisteredintheRe-

moteUtility’sUserListscreen?(p.20)

When connecting to the network directly:

•IstheradioturnedON?

•Isthe“NetworkControl”itemsetto“ON”intheOthers set

mode?(p.29)

•IsyourRemotestationinformationregisteredintheOthers

set mode?(p.30)

NOTE: If you could not solve the problem after trying the above solutions, check the following on the Base station side.

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