Bedienungsanleitung Ikea 405.480.88 TORSBODA (Seite 37 von 40) (Englisch)

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IKEA guarantee

FAQs about the warranty:

How long is the IKEA warranty valid?

This warranty is valid for five (5) years from the original date

of purchase of your appliance at IKEA. The original sales re-

ceipt, is required as proof of purchase. If service work is car-

ried out under warranty, this will not extend the warranty

period for the appliance.

Who will execute the service?

IKEA service provider will provide the service through its

own service operations or authorised service partner net-

work.

What does this warranty cover?

This warranty only applies to domestic use of the relevant

product. The exceptions are specified under the headline

“What is not covered under this warranty?” Within the war-

ranty period, the costs to remedy the fault e.g. repairs, spare

parts, labour and travel will be covered, provided that the

appliance is accessible for repair without special expendit-

ure. The respective local regulations are applicable. Re-

placed parts become the property of IKEA.

What will IKEA do to correct the problem?

The IKEA-appointed service provider will examine the

product and decide, at its sole discretion, if it is covered un-

der this warranty. If considered covered, the IKEA-appointed

service provider or its authorised service partner through its

own service operations will then, at its sole discretion, either

repair the defective product or replace it with the same or a

comparable product.

What is not covered under this warranty?

●Normal wear and tear.

●Deliberate or negligent damage, damage caused by fail-

ure to observe the user manual, incorrect installation or

by connection to the wrong voltage, damage caused by

chemical or electrochemical reaction, rust, corrosion or

water damage including but not limited to water damage

caused by excessive lime in the water supply, and dam-

age caused by abnormal environmental conditions.

●Consumable parts including batteries and bulbs.

●Non-functional and decorative parts which do not affect

normal use of the appliance, including any scratches and

possible differences in colour.

●Accidental damage caused by foreign objects or sub-

stances and damage associated with cleaning or unblock-

ing of filters, drainage systems or soap drawers.

●Damage to the following parts: ceramic glass, accessories,

crockery and cutlery baskets, inlet and outlet hoses, seals,

lamps and lamp covers, displays, knobs, panels, housing

covers and parts of housings. Unless such damage can be

proved to have been caused by production faults.

●Cases where no damage could be found during a techni-

cian’s visit.

●Repairs not carried out by our appointed service pro-

viders and/or an authorised contractual service partner,

or where non-original spare parts have been used.

●Repairs caused by installation which was improper or not

according to specification.

●Use of the appliance in a non-domestic environment, i.e.

professional use.

●Transport damage: Where the product is transported by

customers themselves either to their home or to another

address, IKEA shall not be liable for any damage which

may occur during such transport. However, if IKEA deliv-

ers the product to the customer’s delivery address, then

damage to the product that occurs during this delivery

will be covered by IKEA .

●Cost of carrying out initial installation of the IKEA appli-

ance. However, if an IKEA-appointed service provider or

its authorised service partner repairs or replaces the ap-

pliance under the terms of this warranty, the appointed

service provider or its authorised service partner will rein-

stall the repaired appliance or install the replacement, if

necessary.

How country law applies

The IKEA warranty gives you specific legal rights, which

cover or exceed all the local legal demands. However these

conditions do not limit in any way consumer rights de-

scribed in the local legislation.

Scope of applicability

For appliances which are purchased in one EU country and

taken to another EU country, the services will be provided in

the framework of the warranty conditions normal in the new

country. An obligation to carry out services under the war-

ranty exists only if the appliance complies and is installed in

accordance with:

●the technical specifications of the country in which the

warranty claim is made;

●the installation instructions and safety information in the

user manual.

Customer Service for IKEA appliances

Please don’t hesitate to contact the IKEA-appointed author-

ised service centre:

●to make a service request under this warranty;

●to ask for clarification about functions of IKEA appliances.

To ensure that we provide you with the best assistance,

please read the installation instructions and/or the user

manual before contacting us.

How to reach us if you need our service

On the final page of this user manual you will find a full list

of authorised service centres selected by IKEA, together with

the relevant national telephone numbers.

To provide you with faster service, please use the

telephone numbers listed in this user manual.

When calling us, make sure that you have the details of the

relevant appliance to hand. These are:

●Appliance number (E-Nr = 1 )

●Production number ( FD = 2 )

●IKEA article number (8 digit code located on the line be-

low the appliance number (E-Nr))

●IKEA manufacturing date (located on the care label on the

side of the inner door)

This information can be found on the "rating plate"

→Page10 on the appliance door.

Ikea 405.480.88 TORSBODA Seite 37

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