12ENGLISH
IKEAGUARANTEE
How long is the IKEA guarantee valid?
This guarantee is valid for five (5) years from the
original date of purchase of your appliance at
IKEA, unless the appliance is named LAGAN in
which case two (2) years of guarantee apply. The
original sales receipt, is required as proof of
purchase. If service work is carried out under
guarantee, this will not extend the guarantee
period for the appliance.
Which appliances are not covered by the IKEA
five (5) years guarantee?
The range of appliances named LAGAN and all
appliances purchased in IKEA before 1st of August
2007.
Who will execute the service?
IKEA service provider will provide the service
through its own service operations or authorized
service partner network.
What does this guarantee cover?
The guarantee covers faults of the appliance, which
have been caused by faulty construction or material
faults from the date of purchase from IKEA. This
guarantee applies to domestic use only. The
exceptions are specified under the headline “What
is not covered under this guarantee?” Within the
guarantee period, the costs to remedy the fault e.g.
repairs, parts, labour and travel will be covered,
provided that the appliance is accessible for repair
without special expenditure. On these conditions
the EU guidelines (Nr. 99/44/EG) and the
respective local regulations are applicable.
Replaced parts become the property of IKEA.
What will IKEA do to correct the problem?
IKEA appointed service provider will examine the
product and decide, at its sole discretion, if it is
covered under this guarantee. If considered
covered, IKEA Service Provider or its authorized
service partner through its own service operations,
will then, at its sole discretion, either repair the
defective product or replace it with the same or a
comparable product.
What is not covered under this guarantee?
• Normal wear and tear.
• Deliberate or negligent damage, damage caused
by failure to observe operating instructions,
incorrect installation or by connection to the
wrong voltage, damage caused by chemical or
electrochemical reaction, rust, corrosion or water
damage including but not limited to damage
caused by excessive lime in the water supply,
damage caused by abnormal environmental
conditions.
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not
affect normal use of the appliance, including any
scratches and possible color differences.
• Accidental damage caused by foreign objects or
substances and cleaning or unblocking of filters,
drainage systems or soap drawers.
• Damage to the following parts: ceramic glass,
accessories, crockery and cutlery baskets, feed
and drainage pipes, seals, lamps and lamp
covers, screens, knobs, casings and parts of
casings. Unless such damages can be proved to
have been caused by production faults.
• Cases where no fault could be found during a
technician’s visit.
• Repairs not carried out by our appointed service
providers and/or an authorized service
contractual partner or where non-original parts
have been used.
• Repairs caused by installation which is faulty or
not according to specification.
• The use of the appliance in a non-domestic
environment i.e. professional use.
• Transportation damages. If a customer transports
the product to his home or another address, IKEA
is not liable for any damage that may occur
during transport. However, if IKEA delivers the
product to the customer’s delivery address, then
damage to the product that occurs during this
delivery will be covered by IKEA.
• Cost for carrying out the initial installation of the
IKEA appliance.
However, if an IKEA appointed Service Provider
or its authorized service partner repairs or
replaces the appliance under the terms of this
guarantee, the appointed Service Provider or its
authorized service partner will reinstall the
repaired appliance or install the replacement, if
necessary. This does not apply within Ireland,
customer should contact the local IKEA dedicated
after sales line or the appointed Service Provider
for further information.
These restrictions do not apply to fault-free work
carried out by a qualified specialist using our
original parts in order to adapt the appliance to the
technical safety specifications of another EU country.
