Bedienungsanleitung Ikea Matalskare 403.687.65 (Seite 8 von 116) (Alle Sprachen)

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How long is the IKEA guarantee valid?

This guarantee is valid for ve years from the original date of

purchase of your appliance at IKEA. The original sales receipt,

is required as proof of purchase. If service work is carried out

under guarantee, this will not extend the guarantee period for the

appliance.

Whowillexecutetheservice?

IKEA service provider will provide the service through its own

service operations or authorized service partner network.

Whatdoesthisguaranteecover?

The guarantee covers faults of the appliance, which have been

caused by faulty construction or material faults from the date

of purchase from IKEA. This guarantee applies to domestic use

only. The exceptions are specied under the headline “What is

not covered under this guarantee?” Within the guarantee period,

the costs to remedy the fault e.g. repairs, parts, labour and travel

will be covered, provided that the appliance is accessible for

repair without special expenditure. On these conditions the EU

guidelines (Nr. 99/44/EG) and the respective local regulations are

applicable. Replaced parts become the property of IKEA.

WhatwillIKEAdotocorrecttheproblem?

IKEA appointed Service Provider will examine the product and

decide, at its sole discretion, if it is covered under this guarantee. If

considered covered, IKEA Service Provider or its authorized service

partner through its own service operations, will then, at its sole

discretion, either repair the defective product or replace it with the

same or a comparable product.

Whatisnotcoveredunderthisguarantee?

• Normal wear and tear.

• Deliberate or negligent damage, damage caused by failure

to observe operating instructions, incorrect installation or by

connection to the wrong voltage, damage caused by chemical

or electrochemical reaction, rust, corrosion or water damage

including but not limited to damage caused by excessive lime in

the water supply, damage caused by abnormal environmental

conditions.

• Consumable parts including batteries and lamps.

• Non-functional and decorative parts which do not affect normal

use of the appliance, including any scratches and possible color

differences.

• Accidental damage caused by foreign objects or substances

and cleaning or unblocking of lters, drainage systems or soap

drawers.

• Damage to the following parts: ceramic glass, accessories,

crockery and cutlery baskets, feed and drainage pipes, seals,

lamps and lamp covers, screens, knobs, casings and parts of

casings. Unless such damages can be proved to have been

caused by production faults.

• Cases where no fault could be found during a technician’s visit.

• Repairs not carried out by our appointed service providers and/

or an authorized service contractual partner or where non-

original parts have been used.

• Repairs caused by installation which is faulty or not according to

specication.

• The use of the appliance in a non-domestic environment i.e.

professional use.

• Transportation damages. If a customer transports the product to

his home or another address, IKEA is not liable for any damage

that may occur during transport. However, if IKEA delivers the

product to the customer’s delivery address, then damage to the

product that occurs during this delivery will be covered by IKEA.

• Cost for carrying out the initial installation of the IKEA appliance.

• However, if an IKEA appointed Service Provider or its authorized

service partner repairs or replaces the appliance under the

terms of this guarantee, the appointed Service Provider or its

authorized service partner will reinstall the repaired appliance

or install the replacement, if necessary.

• This does not apply within Ireland, customer should contact the

local IKEA dedicated after sales line or the appointed Service

Provider for further information.

(just for GB)

These restrictions do not apply to fault-free work carried out by

a qualied specialist using our original parts in order to adapt

the appliance to the technical safety specications of another EU

country.

How country law applies

The IKEA guarantee gives you specic legal rights, which cover

or exceed all the local legal demands. However these conditions

do not limit in any way consumer rights described in the local

legislation.

Area of validity

For appliances which are purchased in one EU country and

taken to another EU country, the services will be provided in the

framework of the guarantee conditions normal in the new country.

An obligation to carry out services in the framework of the

guarantee exists only if the appliance complies and is installed in

accordance with:

- the technical specications of the country in which the guarantee

claim is made;

- the Assembly Instructions and User Manual Safety Information.

The dedicated AFTER SALES for IKEA appliances

Please don’t hesitate to contact IKEA appointed Authorized Service

Centre to:

• make a service request under this guarantee;

• ask for clarications on installation of the IKEA appliance in the

dedicated IKEA kitchen furniture;

• ask for clarication on functions of IKEA appliances.

To ensure that we provide you with the best assistance, please

read carefully the Assembly Instructions and/or the User Manual

before contacting us.

How to reach us if you need our service

Please refer to the last

page of this manual for the

full list of IKEA appointed

Authorized Service Centre

and relative national phone

numbers.

In order to provide you a quicker service, we recommend

tousethespecicphonenumberslistedonthismanual.

Always refer to the numbers listed in the booklet of the

specicapplianceyouneedanassistancefor.Pleasealso

always refer to the IKEA article number (8 digit code) and

12 digit service number placed on the rating plate of your

appliance.

SAVETHESALESRECEIPT!

It is your proof of purchase and required for the guarantee

to apply. The sales receipt also reports the IKEA name and

article number (8 digit code) for each of the appliances you

have purchased.

Doyouneedextrahelp?

For any additional questions not related to After Sales of your

appliances please contact your nearest IKEA store call centre.

We recommend you read the appliance documentation carefully

before contacting us.

IKEA GUARANTEE

ENGLISH

Ikea Matalskare 403.687.65 Seite 8

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