Bedienungsanleitung Ikea MATTRADITION 804.117.24 (Seite 8 von 124) (Alle Sprachen)

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How long is the IKEA guarantee valid?



purchase of your appliance at IKEA. The original sales receipt, is

required as proof of purchase. If service work is carried out under

guarantee, this will not extend the guarantee period for the

appliance.

Who will execute the service?

IKEA service provider will provide the service through its own

service operations or authorized service partner network.

What does this guarantee cover?

The guarantee covers faults of the appliance, which have been

caused by faulty construction or material faults from the date

of purchase from IKEA. This guarantee applies to domestic use



not covered under this guarantee?” Within the guarantee period,

the costs to remedy the fault e.g. repairs, parts, labour and travel

will be covered, provided that the appliance is accessible for

repair without special expenditure. On these conditions the EU

guidelines (Nr. 99/44/EG) and the respective local regulations are

applicable. Replaced parts become the property of IKEA.

What will IKEA do to correct the problem?

IKEA appointed Service Provider will examine the product and

decide, at its sole discretion, if it is covered under this guarantee.

If considered covered, IKEA Service Provider or its authorized

service partner through its own service operations, will then, at

its sole discretion, either repair the defective product or replace it

with the same or a comparable product.

What is not covered under this guarantee?

• Normal wear and tear.

• Deliberate or negligent damage, damage caused by failure

to observe operating instructions, incorrect installation or by

connection to the wrong voltage, damage caused by chemical

or electrochemical reaction, rust, corrosion or water damage

including but not limited to damage caused by excessive

lime in the water supply, damage caused by abnormal

environmental conditions.

• Consumable parts including batteries and lamps.

• 

normal use of the appliance, including any scratches and



• Accidental damage caused by foreign objects or substances



soap drawers.

• Damage to the following parts: ceramic glass, accessories,

crockery and cutlery baskets, feed and drainage pipes, seals,

lamps and lamp covers, screens, knobs, casings and parts of

casings. Unless such damages can be proved to have been

caused by production faults.

• Cases where no fault could be found during a technician’s

visit.

• Repairs not carried out by our appointed service providers

and/or an authorized service contractual partner or where

non-original parts have been used.

• Repairs caused by installation which is faulty or not according



• The use of the appliance in a non-domestic environment i.e.

professional use.

• Transportation damages. If a customer transports the product

to his home or another address, IKEA is not liable for any

damage that may occur during transport. However, if IKEA

delivers the product to the customer’s delivery address, then

damage to the product that occurs during this delivery will be

covered by IKEA.

• Cost for carrying out the initial installation of the IKEA

appliance.

• However, if an IKEA appointed Service Provider or its

authorized service partner repairs or replaces the appliance

under the terms of this guarantee, the appointed Service

Provider or its authorized service partner will reinstall the

repaired appliance or install the replacement, if necessary.

• This does not apply within Ireland, customer should contact

the local IKEA dedicated after sales line or the appointed

Service Provider for further information.

(just for GB)

These restrictions do not apply to fault-free work carried out by





country.

How country law applies



or exceed all the local legal demands. However these conditions

do not limit in any way consumer rights described in the local

legislation.

Area of validity

For appliances which are purchased in one EU country and

taken to another EU country, the services will be provided in

the framework of the guarantee conditions normal in the new

country.

An obligation to carry out services in the framework of the

guarantee exists only if the appliance complies and is installed in

accordance with:

 



- the Assembly Instructions and User Manual Safety

Information.

The dedicated AFTER SALES for IKEA appliances

Please don’t hesitate to contact IKEA appointed Authorized

Service Centre to:

 

 



 

To ensure that we provide you with the best assistance, please

read carefully the Assembly Instructions and/or the User Manual

before contacting us.

How to reach us if you need our service

Please refer to the last page

of this manual for the full list

of IKEA appointed Authorized

Service Centre and relative

national phone numbers.

In order to provide you a quicker service, we recommend

to use the specic phone numbers listed on this manual.

Always refer to the numbers listed in the booklet of the

specic appliance you need an assistance for. Please also

always refer to the IKEA article number (8 digit code)

and 12 digit service number placed on the rating plate of

your appliance.

SAVE THE SALES RECEIPT!

It is your proof of purchase and required for the guarantee

to apply. The sales receipt also reports the IKEA name and

article number (8 digit code) for each of the appliances you

have purchased.

Do you need extra help?

For any additional questions not related to After Sales of your

appliances please contact your nearest IKEA store call centre.

We recommend you read the appliance documentation carefully

before contacting us.

IKEA GUARANTEE

ENGLISH

Ikea MATTRADITION 804.117.24 Seite 8

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