9-30 Technical and consumer information
For USA
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform the Na-
tional Highway Traffic Safety Admin-
istration (NHTSA) in addition to
notifying INFINITI.
If NHTSA receives similar complaints,
it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a
recall and remedy campaign. How-
ever, NHTSA cannot become involved
in individual problems between you,
your retailer, or INFINITI.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at 1-
888- 327-4236 (TTY: 1-800-424-
9153); go to http://www.safercar.
gov; or write to: Administrator,
NHTSA, 400 Seventh Street, SW.,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from http://
www.safercar.gov.
You may notify INFINITI by contacting
our Consumer Affairs Department,
toll-free, at 1-800-662-6200.
For Canada
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you
should immediately inform Transport
Canada in addition to notifying
INFINITI.
If Transport Canada receives com-
plaints, it may open an investigation,
and if it finds that a safety defect
exists in a group of vehicles, it may
request that INFINITI conduct a recall
campaign. However, Transport Cana-
da cannot become involved in indivi-
dual problems between you, your
retailer, or INFINITI.
You may contact Transport Canada’s
Defect Investigations and Recalls
Division toll free at 1-800-333-0510.
You may also report safety defects
online at:
https://wwwapps.tc.gc.ca/Saf-Sec-
Sur/7/ PCDB-BDPP/Index.aspx.
Additional information concerning
motor vehicle safety may be obtained
from Transport Canada’s Road Safety
Information Centre at 1-800-333-
0371 or online at www.tc.gc.ca/road-
safety (English speakers) or www.tc.
gc.ca/securiteroutiere (French speak-
ers).
To notify INFINITI of any safety con-
cerns please contact our Consumer
Information Centre toll free at 1-800-
361-4792.
REPORTING SAFETY DEFECTS
