If fan closed mode is not on, or fans do not rotate during non-shooting period, it is likely caused by fan fault and it is
recommended to contact technical support.
7.1.5 USB 3.0 port cannot be identified
First please ensure that equipment is compatible, and then test multiple compatible devices. If all of them are not
identified, it may be USB port failures, and you are recommended to contact technical support.
7.2 Common problems for Insta Pro app
7.2.1 Installation failure
For app installation failure, it can be divided into the installation failure for mobile phones and computers, which are
recommended to deal with as follows:
Mobile phone app: download directly from oicial website to install, and ensure system compatibility;
Pro iOS app adaptation requirements: require iOS devices with processors above A7 and above, such as iPhone 6
and above, iPad Air/Mini2 and above, iPad, iPod Touch 6. iOS system version needs to 8.0 and above.
Pro Android app adaptation requirements: require Android 5.0 and above, and it is recommended to use
mainstream flagship models launched aer 2016. Specific compatibility lists are released later.
Computer app: download directly from oicial website and ensure computer system is above Win 7(64 Bit).
7.2.2 Connection Failure
Client terminal and camera must be in the same LAN, which is the basis for an app to connect to the camera. For specific
methods, you can refer to 1.1.5 to ensure the connection mode is correct;
If connection mode is correct, please confirm whether the camera is connected to other client terminal. The camera can
only be controlled by one client terminal during a period of time;
If only one client terminal tries to connect, please confirm or contact network management to confirm whether the LAN
has special access restrictions.
7.2.3 Shooting preview image halt
Please confirm whether it is Wi-Fi connection, which is vulnerable to ambient interference.
