Bedienungsanleitung JBL Bar 500 (Seite 23 von 27) (Englisch)

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Poor audio quality from a connected Bluetooth device

• The Bluetooth reception is poor. Move the source device

closer to the soundbar, or remove any obstacle between the

source device and the soundbar.

The connected Bluetooth device connects and disconnects

constantly.

• The Bluetooth reception is poor. Move the source device

closer to the soundbar, or remove any obstacle between the

source device and the soundbar.

Wi-Fi

Failed to connect to Wi-Fi.

• Make sure that Wi-Fi is turned on.

• Make sure that you have selected the right network and

entered the correct password.

• Make sure that your router or modem is turned on and within

the range.

• In your router settings, make sure that you have set the

security type to WPA2 or auto.

• Make sure that your soundbar is connected to the same

wireless LAN as your smartphone or tablet.

• If you have difculties in setting up Wi-Fi, hold and on

the soundbar until “SETUP WIFI” is displayed.

Playback

AirPlay cannot nd the soundbar as an AirPlay speaker for

music streaming.

• On your Apple device, update the software to the latest

version: iOS 13.4 and later, macOS 10.15.4 and later, or

tvOS 14.3.

• Make sure that your Apple device has been connected to the

same network as the soundbar.

• For a PC running iTunes for Windows, you can stream music

from your PC to the soundbar through Bluetooth.

Music playback does not work smoothly when the sound

source switches from Bluetooth to Chromecast built-in,

AirPlay or Alexa.

• The quality of audio casting and playback are dependent on

the trafc and coverage of the network that connects the

soundbar and your casting devices, such as phones, tablets

and PCs.

Music playback does not resume when the sound source

switches from Bluetooth to TV/HDMI IN, and then back to

Bluetooth.

• The music playback in the Bluetooth device stops when

the sound source switches from Bluetooth to TV / HDMI IN.

When you switch back to the Bluetooth source, start music

playback in the Bluetooth device again.

The soundbar is in the “Ofine” status in the Amazon Alexa

app or issues happen to Alexa MRM-related playback.

• To recover the soundbar, restore the soundbar to its factory

settings by pressing and holding , and for more than

5 seconds.

13. TROUBLESHOOTING

Never try to repair the product yourself. If you have problems

using this product, check the following points before you request

services.

System

The unit will not turn on.

• Check if the power cord is plugged into power and the

soundbar.

The soundbar has no response to button pressing.

• Restore the soundbar to factory settings (See “9. RESTORE

FACTORY SETTINGS”).

Sound

No sound from soundbar

• Make sure that the soundbar is not muted.

• Select the correct audio input source on the remote control.

• Connect the soundbar to your TV or other devices properly

• Restore the soundbar to its factory settings by pressing

and holding , and on the soundbar for more than 5

seconds.

Distorted sound or echo

• If you play audio from your TV through the soundbar, make

sure that your TV is muted or the built-in TV speaker is

disabled.

Audio and video are not synchronized.

• Enable the audio sync function to synchronize audio and

video (See “8.1 Audio sync”).

No height sound effects of Dolby Atmos

• If your TV supports HDMI ARC only, make sure that you have

connected your digital device to the soundbar through the

HDMI IN connector on the soundbar (See “5.1.1 TV (HDMI

ARC / eARC)”)

• Enjoy the sound effects of Dolby Atmos when you play

movies from the TV / HDMI source. For audio streaming over

Bluetooth or casting apps (enabled by Chromecast built-in,

AirPlay or Alexa), Dolby Atmos is not supported.

Bluetooth

A device cannot be connected with the soundbar.

• Check if you have enabled Bluetooth on the device.

• If the soundbar has been paired with another Bluetooth

device, reset Bluetooth (see “5.2.3 To connect to another

Bluetooth device”).

• If your Bluetooth device has ever been paired with the

soundbar, reset Bluetooth on the soundbar, unpair the

soundbar on the Bluetooth device, and then, pair the

Bluetooth device with the soundbar again (see “5.2.3 To

connect to another Bluetooth device”).

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