30 Original User Manual | Pedelec Impulse 2.0 Ergo
10 Troubleshooting
TEXT CAUSE REMEDY
Battery heats up to above 45°C
during charging.
High ambient temperatures Stop the charging process and allow the battery
to cool down. Then charge the battery in a cooler
environment. If the problem still occurs, contact
your specialist cycle shop; the battery may need
to be replaced.
Damaged battery Damaged batteries must neither be charged nor
used in any way. Contact your specialist cycle
shop; the battery may need to be replaced.
Battery will not charge. Ambient temperature is too
high or too low
You can charge the battery at temperatures
between 0°C and 45°C.
Battery is damaged. Accident or fall with your
Pedelec, or the battery has
been dropped.
A damaged battery must neither be charged nor
used in any way. Contact your specialist cycle
shop; the battery may need to be replaced.
Range of the battery seems low. Capacity of the battery cells
depends on the temperature.
Protect the battery om heat by standing your
Pedelec in the shade, for example.
“Speed sensor signal missing” Spoke magnet has slipped
out of position
Make sure the spoke magnet has not slipped. It
should be as close as possible to the sensor on the
chain stay (max. 5 mm clearance).
1
2
1 Spoke magnet
2 Sensor on chain stay
Speed sensor defective Consult your specialist cycle shop.
Cable connection defective Consult your specialist cycle shop.
“Battery communication error” No connection between motor
and battery
Connect the battery to the charger.
Use a dierent battery.
Consult your specialist cycle shop.
Charging of your 17 Ah battery
ends before completion.
You have run the battery
down to empty
Pull the mains plug out of the charger and then
plug it in again. Now the battery should charge
lly. If the problem persists, please contact your
specialist cycle shop.
The LED in the charger (where
present) is ashing red.
In this case, the charging
current is too high
Disconnect the battery om the charger and then
connect it again. If the error message still ap-
pears, contact your specialist cycle shop to check
the battery and charger.
“Motor temperature is too high” The motor has overheated.
For example, aer riding up
a long, steep incline in a high
gear.
Allow the motor to cool down before resuming
your journey.
