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If, after carrying out the above checks, the fault persists, disconnect the mains plug and turn off
the water tap. Contact the After-sales Service (see warranty).
Before contacting our After-Sales Service, take note of the following:
- the description of the fault,
- the appliance type and model,
- the service code (the number indicated on the adhesive rating plate) inside the door on the right-hand
side:
Crockery ...
Possible causes/solutions
...are not perfectly clean/have
food residues
- Arrange crockery so that items do not touch each other.
Concave items (e.g. bowls, cups) must be arranged facing downwards in the rack.
- If necessary, use more detergent, observing the manufacturer's indications as
regards dosage. Always store detergent in a dry place and do not store it for
excessively long periods of time.
- For heavily soiled crockery, select a wash programme with a higher temperature
(see table 1.1 page 5).
- If you select the "Half load/Multizone" option (if available), remember to load only
the upper rack or only the lower rack to increase aspersion and thus obtain
optimum wash results.
- In the event of frequent use of low temperature programmes (50°C or lower) (if
available), every now and again select a higher temperature programme
- The spray arms must not be clogged, the filters must not be dirty and must be
fitted correctly (see the instructions in "Maintenance and installation").
- The spray arms must be able to turn freely and must not be impeded by crockery
or cutlery.
...have deposits:
- regeneration salt residue
- In areas with very hard water, more regeneration salt needs to be added (see page
9, "How to check/fill/adjust salt").
- Close the salt container lid properly.
- If you use a combined action detergent which includes salt, do not add any
additional regeneration salt.
- rust marks - Salty or acidic food residues can cause rust marks even on stainless steel cutlery.
To avoid this, always use the pre-wash programme if the dishes are to be washed
later.
- other marks - In the presence of marks, increase the rinse aid dosage (see page 8, "How to
check/fill/adjust rinse aid").
- If you use a combined action detergent, possibly add more rinse aid.
- streaks - In the presence of streaks, reduce the rinse aid dosage (page 8, "How to
check/fill/adjust rinse aid"). If you use a combined action detergent which includes
rinse aid, do not add any additional rinse aid.
- suds - Only use the amount of detergent/rinse aid required, since excessive amounts can
lead to excess suds.
- opaque glasses, etc. - Only use dishwasher-proof crockery and dishes.
...have discoloured plastic parts Tomato sauce, for example, can lead to discolouring of plastic parts.
Powder detergent is recommended as it allows slightly higher doses to be used for
improved whitening. Programmes with higher wash temperatures should be used.
...are not dry - Arrange crockery so that water does not collect in cavities.
- Increase the dosage of rinse aid (see page 8, "How to check/fill/adjust rinse aid").
- Dishes dry better if the dishwasher door is left open a little before unloading; this
allows the steam to dissipate.
- With the Quickwash 40°C / 45°C programme (if available), dishes may not be
perfectly dry since this is a short programme. If necessary, select a longer
programme.
