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Before contacting the After-Sales Service:
1. See if you can solve the problem yourself with
the help of the suggestions given in the
"Troubleshooting guide".
2. Switch the appliance off and then on again it to
see if the problem has been eliminated.
If the fault persists after the above checks,
contact the nearest After-Sales Service.
Always specify:
• a brief description of the fault;
• the type and exact model of the oven;
• the service number (number after the word
Service on the rating plate), located on the right
hand edge of the oven cavity (visible when the
oven door is open). The service number is also
indicated on the guarantee booklet;
• your full address;
• your telephone number.
If any repairs are required, contact an authorized
Service Centre (to guarantee the use of original
spare parts and correct repair).
After-Sales Service
The oven does not work:
• Check for the presence of mains electrical power and if the oven is connected to the electrical supply.
• Switch the oven off and then on again to see if the fault has been eliminated.
The electronic programmer does not work:
• If the display shows the letter " F " followed by a number, contact your nearest After-Sales Service.
Specify in this case the number after the letter " F ".
Troubleshooting Guide
Cleaning
- Do not use steam cleaners.
- Only clean the oven when it is cool to the
touch.
- Disconnect the appliance from the mains
power supply.
Oven exterior
IMPORTANT: do not use corrosive or abrasive
detergents. If any of these products
unintentionally comes into contact with the
appliance, clean immediately with a damp cloth.
• Clean the surfaces with a damp cloth. If it is very
dirty, add a few drops of washing up detergent to
the water. Finish off with a dry cloth.
Oven interior
IMPORTANT: do not use abrasive sponges or
metallic scrapers or scourers. Over time, these
can ruin enamelled surfaces and the oven door
glass.
• After every use, allow the oven to cool then clean
it preferably while it is still warm in order to
remove built-up dirt and stains caused by food
residues (e.g. food with a high sugar content).
• Use proprietary oven detergents and follow the
manufacturer's instructions to the letter.
• Clean the door glass with a suitable liquid
detergent. The oven door can be removed to
facilitate cleaning (see MAINTENANCE).
• Do not clean Artisan cavity plug immediately
before running an Artisan cooking cycle.
• Observe the following recommendations when
cleaning the round stainless steel cover of the
fan and Artisan plug plate (Twelix Disc):
- use a soft cloth (microfibre is best) dampened
with water or glass detergent.
WARNING
