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If the appliance does not operate correctly, or does not operate at all, before contacting customer care
refer to the following alarm table:
Troubleshooting guide
Alarm Probable cause Verification
Full tank
Bin
Machine is stopped
Thermostat failure In the storage bin the ice cubes
do not touch the thermostat rod
Cycle probe.
Machine is stopped
Damaged cycle probe Room temperature information
menu *****
High temperature
Machine is stopped
Lack of ventilation Objects that block the machine
air inlet
Dirty ventilation filter
Dirty condenser
Short time
Machine is stopped
Ice cake formation in the machine Check condensation and water
inlet pressure
The showers do not water The pump does not work
The impulse tube is loose
Long time
Machine is stopped
The compressor or the fan isn't
working
Output 1 information menu, signal
during manufacturing process.
Lack of ventilation Low or no passage of
recommended air outlets
