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Troubleshooting guide
Before contacting the Customer Care Center…
Problems of operation are often due to simple causes, which may be identified and solved without using
any tools.
Appliance noises are normal because its compressor switch on and off automatically.
Some operating noises may be reduced by:
• levelling the appliance and installing it on a flat surface
• separating and avoiding contact between the appliance and the units
• making sure that the internal components are placed correctly
• making sure that there is no contact between the bottles and the containers.
Some possible operating noises:
• a whistle when the appliance switches on for the first time or after a long time.
• a splash when the cooling fluid enters the pipes.
• a buzz when the fan starts working.
• a crackle when the compressor starts.
• an unexpected trip when the compressor switches on and off.
When you hear these noises...
...your appliance is alive!!!
1. The appliance does not work.
• Is there a power cut?
• Is the plug plugged into the socket properly?
• Is the 2-pole mains switch on?
• Are the electric circuit safety devices installed in the house fully functional?
• Is the power supply cable broken?
2. The temperature inside the wine cellar is not cold enough.
• Has the door been closed properly?
• Are the bottles stopping the door from closing?
• Has the appliance been installed near a heat source?
• Is the selected temperature correct?
• Is the circulation of air through the ventilation openings blocked?
3. The temperature inside the wine cellar is too cold.
• Is the selected temperature correct?
4. The appliance is too noisy.
• Has the appliance been correctly installed?
• Are the pipes in the back part touching or vibrating?
5. There is water on the bottom of the appliance.
• Is the defrost water drain blocked?
