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Troubleshooting guide
If you notice malfunctions in your appliance, use this guide before calling Service. This guide may help
you resolve the problem yourself or could provide important information to ensure rapid and effective
service.
Malfunction
message
A malfunction is usually indicated on the display.
Problems that cannot be resolved by the user are signalled through a malfunction
code.
The appliance does
not work
Is the appliance connected to the electrical power supply?
Does electrical power arrive at the electrical socket?
Is the Unit key activated?
Is the condenser clean?
The internal
temperatures are
higher than normal
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Is the condenser clean?
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
The appliance
remains in function
for a long time
period
Bear in mind that during a very hot weather and with very high temperatures in
the room it is normal that the compressor remains in operation for prolonged
periods of time.
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Is the condenser clean?
Check that the doors are closed and that the food or containers do not obstruct the
perfect closure of the door.
If you hear strange
noises
It is normal to hear noise from the fans or compressors during the defrost phase.
Noise could be louder depending on the position of the appliance and the
surrounding environment.
Condensation forms
both inside and out
If the climate is very humid, the formation of condensation is normal.
Opening the door or drawers for prolonged periods of time can contribute to the
formation of condensation.
In any case, make sure that the doors are always perfectly closed.
The Refrigerator or
Freezer has frost or
ice
Did you leave the doors open for a long period of time?
Do the doors close perfectly?
If the doors do not close perfectly, contact your installer.
Unpleasant odours
inside the
refrigerator
Clean the appliance completely as indicated in this manual.
Hermetically cover all the food. Do not conserve food for prolonged periods of
time.
The doors are
difficult to open
The appliance was designed to permit hermetic closure.
When the door is closed, a vacuum situation can occur: in this case it is necessary
to wait a few seconds until the pressure balances before opening the door.
