Troubleshooting guide
Before contacting the Customer Care Centre…
Operation problems are often due to minor causes that can be found and fixed without using any tools.
Noises from appliances are normal since the fans and compressors for controlling its operation switch on
and off automatically.
Some operation noises can be reduced by:
• Levelling the appliance and installing it on a flat surface
• Separating and preventing contact of the appliance with the cabinets.
• Making sure the internal parts are correctly positioned.
• Making sure the bottles and containers are not touching each other.
Some possible operation noises:
• Hissing when the appliance is switched on for the first time or after a long period.
• Gurgling when the refrigerant enters the pipes.
• Humming when the water valve or fan are activated.
• Rattling when the compressor starts up or when the ice drips in the bucket.
• A sudden thud when the compressor starts up or stops.
When you hear these noises...
...your appliance is alive!!!
1. The appliance does not work and the display are off.
• Is there a power failure?
• Is the plug properly inserted in the socket?
• Is the double-pole switch on?
• Are the electric circuit safety devices installed in the house fully functional?
• Is the power cable damaged?
2. The temperature inside the compartments is not cold enough.
• Do the drawers close properly?
• Is the appliance installed near a heat source?
• Is the temperature correctly set?
• Is the air circulation through the ventilation grills at the bottom of the appliance obstructed?
3. There is water on the bottom of the refrigerator compartment.
• Is the defrost water drain blocked? (refer to “Maintenance and cleaning”).
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