1. The appliance does not work.
• Is there a power failure?
• Is the plug properly inserted in the socket?
• Is the double-pole switch on?
• Are the electric circuit safety devices installed in
the house fully functional?
• Is the power cord damaged?
2. The temperature inside the wine drawer is
not cold enough.
• Is the door properly closed?
• Are bottles preventing the door from closing
properly?
• Is the appliance installed near a heat source?
• Is the thermostat setting correct?
• Are the air circulation vents blocked?
3. The temperature inside the wine drawer is
too cold.
• Is the thermostat setting correct?
4. The appliance is excessively noisy.
• Has the appliance been installed correctly?
Notes:
Gurgling and hissing noises due to expansion
in the refrigerant circuit are normal.
Troubleshooting guide
10
Before contacting the Customer Care Centre:
1. See if you can solve the problem yourself (refer to
the “Troubleshooting guide”).
2. Switch the appliance on again to see if the
problem has been eliminated. If not, disconnect
the appliance from the power supply and repeat
the operation after one hour.
3. If the problem persists, contact the Customer
Care Centre.
Specify:
• the type of fault,
• the model,
• the Service number (the number after the word
SERVICE on the rating plate inside the appliance),
• your full address,
• your telephone number and area code.
After-Sales Service
