Bedienungsanleitung Kodak i1310 (Seite 45 von 47) (Englisch)

212625

Zoom out

Zoom in

Vorherige Seite

1/47

Nächste Seite

A-61560 January 2010 B-3

On-site service

For the selected Kodak Scanner, and after the Response Center verifies a hardware problem, a service call will be opened and

logged. An Kodak Field Engineer will be dispatched to the product location to perform repair service if the product is located

within the contiguous forty-eight (48) United States, in certain areas of Alaska and Hawaii, and if there are no security, safety or

physical requirements that would restrict the Field Engineer’s access to the scanner. For additional information on service

areas, visit our website at: www.Kodak.com/go/docimaging. On-Site Service will be provided between the hours of 8 a.m. and 5

p.m. local time, Monday through Friday (excluding Kodak holidays).

AUR

AUR may be one of the easiest and most comprehensive service offerings in the industry. In the unlikely event of a product

defect, for eligible purchasers of certain Kodak Scanners, Kodak will replace that product within two business days.

The AUR provides advance replacement on specific failed or broken Kodak Scanner. To be eligible to take advantage of the

AUR, the eligible purchaser must obtain an RMA number, sign an Advance Replacement Agreement and provide a credit card

deposit to secure the replacement product. The RMA number should be kept in the event that the status of the replacement

product needs to be checked. The eligible purchaser will be asked for the address where the replacement product is to be

shipped. The eligible purchaser will also be faxed packing and shipping instructions for the malfunctioning product. The eligible

purchaser will then receive a replacement product within 2 business days after the service call initiation and Kodak’s receipt of

the signed agreement. The malfunctioning product must be received by Kodak within ten (10) days of the end user’s receipt of

the replacement product or the end user’s credit card will be charged the list price of the replacement product. Shipment of

replacement Imaging Product will be made at Kodak’s expense and choice of freight carrier. Shipments not made under

Kodak’s directions and choice of freight carrier may void the Limited Warranty.

Before the product is returned to Kodak, be sure to remove all options and accessories (which include power cord,

documentation, etc.) that are not covered by the Limited Warranty. The box and packaging in which the replacement product

was shipped must be used to return the malfunctioning product. If the malfunctioning product is not returned in the box and

packaging in which the replacement product was shipped the Limited Warranty may be voided. The Return Material

Authorization Number (“RMA”) must be clearly marked on the outside of the box to ensure proper receipt and credit of the

defective product.

Depot service

If the Kodak Scanner is not eligible for Advance Exchange or On-Site Service, an eligible purchaser may utilize our Depot

Repair Service. The eligible purchaser will be instructed to ship the product to the nearest authorized Depot Repair Center.

Product must be shipped at the eligible purchaser’s risk and expense to the repair center. Before the product is returned to the

repair center, be sure to remove all options and accessories (which include power cord, documentation, etc.) not covered by the

Limited Warranty. All products should be returned to Kodak in the original shipping container, or in a recommended packing box.

The Kodak Scanner must have the shipping restraint installed before it is shipped. When the original packaging is not available,

contact Kodak’s Response Center at (800) 822-1414, for ordering information. Eligible purchasers seeking services for Kodak

Scanners must obtain a Return Material Authorization number (“RMA”) by calling (800) 822-1414, and within ten (10) business

days from the date of issuance of the RMA must return the Kodak Scanner to the address designated in the RMA at the end

user’s own expense and risk. The Return Material Authorization Number (“RMA”) must be clearly marked on the outside of the

box to ensure proper receipt and credit of the defective product.

Upon receipt of the product, the repair center will repair product within ten (10) business days. The repaired product will be

shipped back two-day express mail at no expense to the eligible purchaser.

Important restrictions

Eligibility: The Advance Exchange Program and the Depot Service are available to eligible purchasers in the fifty (50) United

States, and On-Site Service is available in the contiguous forty-eight (48) states and in certain areas of Alaska and Hawaii for

products purchased from authorized distributors of Kodak. The Kodak Scanner will be ineligible for any service under warranty

if the product falls under any of Kodak’s then-current Warranty Exclusions, including a purchaser’s failure to return defective

products to Kodak in compliance with Kodak’s then current Packaging and Shipping Guidelines. Persons are only considered

“eligible purchasers” or “end users” if they originally purchased the Kodak Scanner for their own personal or business use, and

not for resale.

Consumables: Consumables are items that wear out under normal use and must be replaced by the end user as needed.

Consumables, supplies, other expendable items and those items identified as being the user’s responsibility in the User’s Guide

are not covered under the Limited Warranty.

If any of the above excluded parts or services are required, they may be available through an authorized service provider at

their hourly rates and at terms then in effect.

Any defective products or parts replaced by Kodak become the property of Kodak.

Kodak i1310 Seite 45

Brauchen Sie Hilfe? Stellen Sie Ihre Frage.

Missbrauch melden von Frage und/oder Antwort

Art des Missbrauchs:

Forenregeln

Neu registrieren

Das Handbuch wird per E-Mail gesendet. Überprüfen Sie ihre E-Mail.

Ihre Frage wurde zu diesem Forum hinzugefügt

Info