Troubleshooting
If you have any problems with your television, please check the suggested
solutions below, as these issues may be caused by improper adjustment/setup
rather than a malfunction with the unit. If the problem persists, please contact
the Kogan customer support team.
Problem Possible Solution
Poor picture and sound quality
• Try a different channel
• Adjust the antenna
• Check all connections
No picture or sound in TV status
• Try another channel
• Press the TV/AV button
• Make sure TV is plugged in
• Check the antenna connection
No sound, or sound is too low at maximum
volume
• Check the volume settings on any
external speakers connected to your
television
• Adjust the TV volume accordingly
• Check that MUTE hasn't been turned on
No colour, wrong colour or tints
• Make sure the program itself is
broadcast in colour
• Select the picture menu, then adjust the
colour and tint submenus
Picture rolls vertically
• Check all connections
Blurred or snowy picture, distorted sound
• Check direction, location and
connections to your antenna
• Issues may be caused by use of an
indoor antenna
Remote control malfunctions
• Replace remote control batteries
• Check battery terminals
• Remote is out of range, move closer to
TV
• Confirm there is no obstructions
between remote and TV
• Make sure power cord is plugged in
Image is not centered on the screen
• Adjust the horizontal and vertical
position
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