Q: Can I use my hard drive with a USB hub?
A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer’s USB port.
Please note that USB 2.0 hubs limit your hard drive’s transfer rates to USB 2.0 speeds.
Problem: I’m receiving file transfer error messages
Q: Did you get an “Error -50” message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning.
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep
mode?
A: Ignore this message since the drive remounts on the desktop despite the pop-up. LaCie drives conserve
power by spinning down when you set your computer to sleep mode. When the computer awakes from
sleep mode, the drive may not have enough time to spin up, causing the pop-up to appear.
Mac
Problem: The hard drive icon does not appear on my desktop
Q: Is your Finder configured to hide hard drives on the desktop?
A: Go to Finder and then check Preferences > General tab > Show these items on the desktop. Confirm that
Hard Disks is selected.
Q: Is your hard drive mounting in the operating system?
A: Open Disk Utility at Go > Utilities > Disk Utility. If the hard drive is listed in the left-hand column, check
your Finder preferences to see why it is not displayed on the desktop (review the question above).
