Frequently Asked Quesons
For help setting up and using LaCie Mobile SSD Secure, review the frequently asked questions below. For
additional support resources, go to LaCie customer support.
All users
Problem: My file transfers are too slow
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the USB cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different USB cable.
Q: Are there other USB devices connected to the same port or hub?
A: Disconnect other USB devices and see if the device’s performance improves.
Problem: I have an older computer with USB 3.0 or 2.0 (Type A)
ports
Q: Will my device work when connected to a computer’s USB 3.0 or 2.0 port?
A: Yes, the device is compatible with both USB 3.0 and USB 2.0 ports, however, the product does not
include a cable with a USB Type A connector. Transfer rates are much slower with USB 3.0 or 2.0.
Problem: I must use a USB hub for my USB devices
Q: Can I use my device with a USB hub?
A: Yes, the device can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the device directly to the computer’s USB port.
