Frequently Asked Quesons
For help setting up and using LaCie Rugged SSD Pro, review the frequently asked questions below. For
additional support resources, go to LaCie customer support.
All users
Problem: My file transfers are too slow
Q: Are both ends of the Thunderbolt 3 cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the cable and make sure that they are fully seated in their respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different Thunderbolt 3 cable.
Q: Are there other devices connected to the same port or hub?
A: Disconnect other devices and see if the storage device’s performance improves.
Problem: The provided Thunderbolt 3 cable is too short
Q: Can I use my storage device with a longer cable?
A: Yes, provided it is certified according to Thunderbolt 3 standards. However, LaCie recommends using the
cable shipped with your storage device for the best results. If you use a longer cable and experience
problems with detection, transfer rates or disconnection, use the original cable included with your storage
device.
Problem: Device doesn't work when connected to a USB-A port
Q: Can I connect LaCie Rugged SSD Pro to a USB 3.0/2.0 (USB-A) port?
A: No. Due to power delivery limitations, connections to USB-A ports of any kind are not supported.
Problem: I’m receiving file transfer error messages
