devices. In such a case, consider trying a powered USB hub that includes a power cable.
Problem: The provided USB cables are too short
Q: Can I use my storage device with a longer cable?
A: Yes, provided it is certified according to USB standards. However, LaCie recommends using the cable
shipped with your storage device for the best results. If you use a longer cable and experience problems
with detection, transfer rates or disconnection, use the original cable included with your storage device.
Problem: I’m receiving file transfer error messages
Q: Did you get an “Error -50” message while copying to a FAT32 volume?
A: When copying files or folders from a computer to a FAT32 volume, certain characters in the names cannot
be copied. These characters include, but are not limited to: ? < > / \ :
Check your files and folders to ensure that these characters are not in the names.
If this is a recurring problem or you cannot find files with incompatible characters, consider reformatting the
drive to NTFS (Windows users) or HFS+ (Mac users). See Optional Formatting and Partitioning.
Q: Did you get an error message telling you that the drive has been disconnected when coming out of sleep
mode?
A: Ignore this message since the drive remounts on the desktop despite the pop-up.
Mac
Problem: The device icon does not appear on my desktop
Q: Is your Finder configured to hide external disks on the desktop?
A: Go to Finder and then check Preferences | General tab | Show these items on the desktop. Confirm that
External Disks is selected.
Q: Is your device mounting in the operating system?
A: Open Disk Utility at Go | Utilities | Disk Utility. If the device is listed in the left-hand column, check your
Finder preferences to see why it is not displayed on the desktop (review the question above).
