Frequently asked quesons
For help setting up and using your LaCie hard drive, review the frequently asked questions below. For
additional support resources, go to LaCie customer support.
All users
Problem: My file transfers are too slow.
Q: Are both ends of the USB cable firmly attached?
A: Review troubleshooting tips for cable connections below:
Check both ends of the Thunderbolt or USB cable and make sure that they are fully seated in their
respective ports.
Try disconnecting the cable, waiting 10 seconds, and then reconnecting it.
Try a different cable (USB only).
Q: Is the hard drive connected to a Thunderbolt 2 port on your computer or hub?
A: While Thunderbolt 2 has the potential to reach transfers rates up to 20Gb/s, the port on LaCie Rugged
Thunderbolt USB-C is Thunderbolt, which can reach up to 10Gb/s.
Q: Is the hard drive connected to a USB 2.0 port on your computer or hub?
A: If your hard drive is connected via USB to a Hi-Speed 2.0 port or hub, performance is limited to speeds
up to 480Mb/s.
Q: Are there other Thunderbolt or USB devices connected to the same port or hub?
A: Disconnect other devices and see if the hard drive's performance improves.
Problem: I have an older computer with USB 2.0 ports.
Q: Will my hard drive's USB 3.1 port work with my computer's USB 2.0 port?
A: Yes, the cable end that plugs into the computer (USB Type A) is compatible with both USB 3.0 and USB
2.0. Make certain to use the included cable with the correct USB Type A connector. The transfer rates are
much slower with USB 2.0.
Problem: I must use a USB hub for my USB devices.
Q: Can I use my hard drive with a USB hub?
A: Yes, the hard drive can be connected to a USB hub. If you use a hub and encounter detection problems,
slower than normal transfer rates, random disconnection from your computer or other unusual issues, try
connecting the hard drive directly to the computer's USB port.
