8
Troubleshooting
Problem The steam mop will not turn on
Solution 1 Your steam mop should be securely plugged in to a 230-240V AC electrical
outlet only.
Solution 2 Check the plug fuse or your fuse box trip switches.
Problem Steam mop will not make steam
Solution Is there any water in the water tank? If not, add water to your steam mop following
instructions.
Problem Steam Mop left white spot on the floor
Solution 1 Don’t leave your steam mop on the floor with a damp or wet cleaning pad.
Solution 2 Do you have hard water? If you do you might want to switch to distilled water.
Problem Floors are cloudy, streaky or spotty after steaming
Solution 1 The pad might be dirty, change the pad.
Solution 2 If you have washed the pad with powder detergent then it might have residual
detergent left on it. Wash it again using liquid detergent.
Solution 3 If you are cleaning in a kitchen area where there might be a build up of grease then
use a degreasing agent such as an all purpose cleaner or dish soap and paper towels to
clean the area first.
Solution 4 You might have left the mop in the same spot too long.
Solution 5 Do you have hard water? If you do you may want to switch to distilled water.
Solution 6 This might be left over from past cleaners used on the floor surface. Use the steam
mop a few more times and see if the leftover cloudiness is removed.
Problem Steam Mop is hard to push
Solution Make sure the cleaning pad is on properly.
