Bedienungsanleitung Lancom DSL 25 Office - ELSA (Seite 110 von 117) (Englisch)

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Appendix

ELSA LANCOM DSL/25 Office

110

5.2 Warranty conditions

The ELSA AG warranty, valid as of June 01, 1998, is given to purchasers of ELSA products in

addition to the warranty conditions provided by law and in accordance with the following

conditions:

1 Warranty coverage

a) The warranty covers the equipment delivered and all its parts. Parts will, at our sole

discretion, be replaced or repaired free of charge if, despite proven proper handling and

adherence to the operating instructions, these parts became defective due to fabrication

and/or material defects. Also we reserve the right to replace the defective product by a

successor product or repay the original purchase price to the buyer in exchange to the

defective product. Operating manuals and possibly supplied software are excluded from

the warranty.

b) Material and service charges shall be covered by us, but not shipping and handling costs

involved in transport from the buyer to the service station and/or to us.

c) Replaced parts become property of ELSA.

d) ELSA are authorized to carry out technical changes (e.g. firmware updates) beyond repair

and replacement of defective parts in order to bring the equipment up to the current

technical state. This does not result in any additional charge for the customer. A legal claim

to this service does not exist.

2 Warranty period

The warranty period for ELSA products is six years. Excepted from this warranty period are ELSA

monitors and ELSA videoconferencing systems with a warranty period of 3 years. This period

begins at the day of delivery from the ELSA dealer. Warranty services do not result in an

extension of the warranty period nor do they initiate a new warranty period. The warranty period

for installed replacement parts ends with the warranty period of the device as a whole.

3 Warranty procedure

a) If defects appear during the warranty period, the warranty claims must be made

immediately, at the latest within a period of 7 days.

b) In the case of any externally visible damage arising from transport (e.g. damage to the

housing), the transport company representative and ELSA should be informed immediately.

On discovery of damage which is not externally visible, the transport company and ELSA are

to be immediately informed in writing, at the latest within 7 days of delivery.

c) Transport to and from the location where the warranty claim is accepted and/or the repaired

device is exchanged, is at the purchaser's own risk and cost.

d) Warranty claims are only valid if the original purchase receipt is returned with the device.

4 Suspension of the warranty

All warranty claims will be deemed invalid

a) if the device is damaged or destroyed as a result of acts of nature or by environmental

influences (moisture, electric shock, dust, etc.),

b) if the device was stored or operated under conditions not in compliance with the technical

specifications,

c) if the damage occurred due to incorrect handling, especially to non-observance of the

system description and the operating instructions,

20659_DE_0300.book Seite 110 Mittwoch, 17. Mai 2000 9:19 09

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