Bedienungsanleitung Laurastar Smart (Seite 14 von 75) (Deutsch, Englisch, Holländisch, Französisch, Italienisch)

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Laurastar international guarantee

The present guarantee does not, in any way, affect the sta-

tutory rights of the user pursuant to the national legislation

in force governing the sale of consumer goods, including

the rights set out by Directive 2011/83/EU of the European

Parliament and of the Council of 25 October 2011 on certain

aspects of sales and guarantees for consumer goods, or

the rights held by the user, by virtue of the sales contract,

with regard to the respective vendor. In the event that an

appliance sold by Laurastar contains manufacturing defects,

Laurastar shall be liable for the complete elimination of these

defects within the scope deﬁned below.

1. Scope of cover

This guarantee only applies to products manufactured by or

on behalf of Laurastar, which may be identiﬁed by the brand,

the trade name or the Laurastar logo afﬁxed to the product.

The guarantee does not apply to non-Laurastar products,

accessories or spare parts.

This guarantee shall be applicable only if the appliance be-

comes unusable, or if its use is signiﬁcantly hindered, due to

a manufacturing defect, an assembly defect or a defect in

the material of the appliance, and if this defect was already

in existence when the appliance was supplied to the user.

It shall not be applicable, in particular :

• if the hindrance to use of the appliance is due to pro-

fessional use of the appliance, namely intensive use for

which the user receives monetary remuneration

• to normal wear and tear of the appliance’s components

and accessories

• to an intervention by a third party or a repairer not

approved by Laurastar

• to failure to comply with the instructions contained in the

instruction manual, speciﬁcally the warnings concerning

start-up, use and maintenance of the appliance

• to non-compliant use.

The concept of “non-compliant use” notably includes damage

caused by :

• the fall of the appliance or of a component

• blows or marks resulting from negligence

• keeping the protective soleplate on the iron permanently

• failure to rinse the boiler

• use of water that does not comply with the speciﬁcations

• use of non-Laurastar products, accessories and spare

parts.

• Continuous connection of the power plug to the mains

socket.

2. Entitlements held by the user

When a user asserts, in a manner compliant with the pre-

sent guarantee, an entitlement arising from the said guaran-

tee, Laurastar shall be free to implement the most appropri-

ate method for eliminating the defect. This guarantee does

not grant the user any entitlement or any additional right;

in particular, the user may not claim for reimbursement of

expenses in relation to the defect, or compensation for any

consequential loss or damage. Moreover, transportation of

the appliance from the user’s place of residence to Laura-

star’s premises, and return transportation, shall be carried

out at the user’s risk.

3. Term of validity

This guarantee is only valid for the entitlements that it ac-

cords to the user and that the user has asserted against

Laurastar within the guarantee term.

The guarantee term is one year for countries that are not mem-

bers of the European Union and two years for European Union

Member States and Switzerland, calculated from the date of

delivery of the appliance to the user. If defects are notiﬁed after

the guarantee term has come to an end, or if the documents or

items of evidence that are necessary to assert the defects in

accordance with the present declaration are not present until

after the end of the guarantee term, the user shall not hold any

rights or entitlements by virtue of this guarantee.

4. Immediate notiﬁcation of defects

When the user discovers a defect in the appliance, he / she

undertakes to communicate this to Laurastar without delay.

If the user does not do so, he / she shall lose the entitle-

ments afforded by the present guarantee.

5. Methods for asserting entitlements arising from

the present declaration

In order to assert the entitlements resulting from this

guarantee, the user must contact the Laurastar Customer

Service department, either :

• by telephone

• by e-mail

• by fax.

He / she must follow the instructions from the Customer Ser-

vice department and send, at his / her own risk :

• the appliance with the defect(s)

• a copy of the purchase contract, of the invoice, of the till

receipt or any other suitable document as evidence of

the date or place of purchase.

The Customer Service department is available to provide

any additional information on this subject.

You will ﬁnd other addresses for importers and ofﬁcial ser-

vice partners at www.laurastar.com.

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