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Troubleshooting
No power/no display on front of DVD player once powered on:
- Always use the power button on the front of your DVD player to power it ON. The Standby button on the remote
control will only work when the power button on the front of the DVD player has been switched to ON.
- Check to ensure that mains power plug is connected to mains outlet and that the mains outlet is switched on.
No video display on TV once DVD player is powered on:
- Check that your A/V, Scart or HDMI cables are connected fully on both the DVD player and TV end.
- Check that your TV has been turned to the correct input channel. Usually TVs have a remote control button titled
something similar to INPUT or SOURCE to change between input connections available. Your TV must be turned to the
correct input channel for it to show the video from the DVD player.
Distorted video or black & white video only:
- If using Scart cable check that the Scart plug is fully pushed in to the socket on both the DVD player and the TV.
- Clean your DVD disc to remove finger prints, dust etc.
Unable to play DVD disc or playback stops:
- If DVD player has been recently delivered or has not been used for some time leave the player powered on for 1-2
hours to clear any potential condensation that may have gathered inside the machine on the laser lens. This is a
common problem after transportation or when a unit has been in storage but will clear when the player internals have
fully warmed up.
- Check that your DVD disc is the correct way up in the DVD player tray. The printed surface of the DVD should be facing
upwards in the DVD tray.
- Clean your DVD disc to remove finger prints, dust etc.
Remote control does not work:
- Always ensure there is a clear line of sight between player and remote control. Cupboard doors, plant vases etc placed
between player and remote control can stop the remote control signal from reaching the player.
- Change the remote control batteries. Always test a remote control with a brand new set of good quality batteries. Do
not mix old and new batteries.
- Check to make sure the batteries in the remote control are the correct way around.
- Try the remote control closer to the DVD player
