Solving problems
Follow these tips when you troubleshoot your computer:
• Ifyouaddedorremovedapartbeforetheproblemstarted,reviewthe
installation procedures and ensure that the part is correctly installed.
• Ifaperipheraldevicedoesnotwork,ensurethatthedeviceisproperly
connected.
• Ifanerrormessageappearsonthescreen,writedowntheexactmessage.
This message may help support personnel diagnose and fix the problem(s).
• Ifanerrormessageoccursinaprogram,seetheHelpdocumentofthis
program.
Troubleshooting display problems
Problem: Blank screen or no image is displayed on the monitor.
Troubleshooting and problem resolution:
1. Check that the monitor has been turned on; if not, press the Power button.
2. Check to see if the monitor power cable is loose; if so, securely plug the power
cable into the monitor.
3. Check that the signal cable to the monitor is securely connected to the
computer graphics card port; if not, shut down the computer then securely
connect the signal cable of the monitor.
Problem: You need to change the display property settings.
Setting display background and icon properties:
1. Right-click the desktop anywhere except over an icon, then select Personalize
from the pop-up menu.
2. From here, select the appropriate options to:
• Changethedesktopbackground
• Selectascreensaver
• SelectWindowscoloroptionsforbordersandtaskbar
• Selectathemes
3. Right-click the desktop anywhere except over an icon, then select Screen
resolution from the pop-up menu to change the resolution of your TV or
monitor. If your TV or monitor does not support this new resolution, the system
will recovery to the original resolution within 20 seconds.
