SELECT THE CORRECT COMPUTER NAME FROM THE LIST ON THE PRINTER
MAKE SURE YOUR WIRELESS NETWORK IS CONNECTED AND ACTIVE
If your wireless connection is down, then use a USB cable to connect your printer to your computer.
Wireless troubleshooting
• “Wireless troubleshooting checklist” on page 109
• “Resetting the wireless settings to factory defaults” on page 110
• “Cannot print over wireless network” on page 110
• “The Continue button is unavailable” on page 113
• “Cannot print and there is a firewall on the computer” on page 115
• “Wi-Fi indicator light is not lit” on page 115
• “Wi-Fi indicator light is green but the printer does not print (Windows only)” on page 115
• “Wi-Fi indicator light is still orange” on page 116
• “Wi-Fi indicator light is blinking orange during installation” on page 118
• “Wireless print server not installed” on page 122
• “'Communication not available' message displays when printing wirelessly” on page 122
• “Communication with printer lost when connected to Virtual Private Network (VPN)” on page 124
• “Resolving intermittent wireless communications issues” on page 124
Wireless troubleshooting checklist
Before beginning to troubleshoot the wireless printer, verify the following:
• The printer, the computer, and the wireless access point are all plugged in and turned on.
• The wireless network is working properly.
Try accessing other computers on your wireless network.
If your network has Internet access, try connecting to the Internet over a wireless connection.
• Your SSID is correct.
Print a network setup page to verify the SSID the printer is using.
If you are not sure if your SSID is correct, then run the wireless setup again.
• Your WEP key or WPA passphrase is correct (if your network is secure).
Log into the wireless access point (wireless router) and check the security settings.
A security key is like a password. All devices on the same wireless network using WEP, WPA, or WPA2 share the
same security key.
If you are not sure if your security information is correct, run the wireless setup again.
• The printer and the computer are within the range of the wireless network.
For most networks, the printer and the computer should be within 100 feet (30 meters) of the wireless access point
(wireless router).
• The Wi-Fi indicator light is lit and is solid green.
• The printer driver is installed on the computer from which you are performing a task.
Troubleshooting
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