Cannot send e-mail
C
HECK YOUR E-MAIL CONFIGURATION SETTINGS
Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server.
CHECK YOUR NETWORK CONNECTION
Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the
Internet for the printer to communicate with the SMTP server.
CHECK YOUR PROXY CONFIGURATION
Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP
settings, contact your system support person.
MAKE SURE TO ENTER A VALID RECIPIENT E-MAIL ADDRESS
MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL
This causes e-mail to bounce back to your inbox.
Cannot attach files
S
ELECT A SUPPORTED FILE TYPE (JPEG OR PDF)
M
AKE SURE THE FILE SIZE IS NOT TOO LARGE
Memory card troubleshooting
• “Memory card troubleshooting checklist” on page 127
• “Nothing happens when a memory card is inserted” on page 128
• “Cannot print documents from a memory card or flash drive” on page 128
• “Photos do not transfer from a memory card across a wireless network” on page 128
Memory card troubleshooting checklist
Before you troubleshoot, use the following checklist to solve most memory card problems:
• Make sure that the memory card you are using can be used in the printer.
• Make sure the memory card is not damaged.
• Make sure memory card contains supported file types.
Troubleshooting
127
