Cannot send e-mail
C
HECK YOUR E-MAIL CONFIGURATION SETTINGS
Make sure you have correctly completed the e-mail setup and successfully configured an SMTP server.
CHECK YOUR NETWORK CONNECTION
Make sure the printer is connected to an Ethernet or wireless network. Your network must be connected to the
Internet for the printer to communicate with the SMTP server.
CHECK YOUR PROXY CONFIGURATION
Your proxy server configuration should allow SMTP server connections. For help with your proxy server or SMTP
settings, contact your system support person.
MAKE SURE TO ENTER A VALID RECIPIENT E-MAIL ADDRESS
MAKE SURE THE RECIPIENT MAILBOX IS NOT FULL
This causes e-mail to bounce back to your inbox.
Cannot attach files
S
ELECT A SUPPORTED FILE TYPE (JPEG OR PDF)
M
AKE SURE THE FILE SIZE IS NOT TOO LARGE
Fax troubleshooting
• “Fax troubleshooting checklist” on page 150
• “Cannot send faxes” on page 150
• “Cannot receive faxes” on page 152
• “Cannot run the fax software” on page 153
• “Fax error messages on the printer control panel” on page 153
For detailed descriptions of common terms and tasks, see the following:
• “Setting up the printer to fax” on page 77
• “Faxing FAQ” on page 94
Troubleshooting
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