Cleaning the scanner glass............................................................................................................................................184
Cleaning the exterior of the printer............................................................................................................................184
Ordering supplies..............................................................................................................................................................185
Ordering print cartridges...........................................................................................................................................................185
Ordering paper and other supplies........................................................................................................................................185
Troubleshooting.............................................................................187
Setup troubleshooting....................................................................................................................................................187
Incorrect language appears on the display.........................................................................................................................187
Power button is not lit ................................................................................................................................................................187
Software does not install............................................................................................................................................................188
Page does not print......................................................................................................................................................................189
Solving printer communication problems..........................................................................................................................191
Understanding Warning levels ................................................................................................................................................191
Removing and reinstalling the software..............................................................................................................................191
Enabling the USB port.................................................................................................................................................................192
Checking the port setting..........................................................................................................................................................192
Tray 2 does not operate correctly...........................................................................................................................................192
Network troubleshooting..............................................................................................................................................193
Wireless network troubleshooting.........................................................................................................................................193
General network troubleshooting..........................................................................................................................................197
Checking printer ports................................................................................................................................................................200
Checking your network name..................................................................................................................................................200
Ping the access point...................................................................................................................................................................201
Ping the printer..............................................................................................................................................................................201
Run the Wireless Configuration Utility..................................................................................................................................202
Print troubleshooting......................................................................................................................................................203
Partial 4 x 6 in. (10 x 15 cm) photo prints when using a PictBridge-enabled digital camera............................203
Improving print quality ..............................................................................................................................................................203
Poor text and graphic quality...................................................................................................................................................204
Poor quality at the edges of the page...................................................................................................................................205
Print speed is slow........................................................................................................................................................................206
Ink smudges during automatic two-sided printing.........................................................................................................207
Partial document or photo prints...........................................................................................................................................207
Photo smudges or scratches.....................................................................................................................................................208
Checking the print cartridges...................................................................................................................................................208
Ink levels seem incorrect............................................................................................................................................................208
Ink levels seem to go down too quickly ...............................................................................................................................209
A blank or incorrect page prints..............................................................................................................................................209
Characters on printout are missing or unexpected .........................................................................................................209
Colors on printout are faded or differ from colors on the screen ...............................................................................210
Glossy photo paper or transparencies stick together .....................................................................................................210
Page prints with different fonts...............................................................................................................................................211
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